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5D3CanonGirl
Participant
February 1, 2018
Answered

Printing issues with Lightroom

  • February 1, 2018
  • 2 replies
  • 3093 views

I'm trying to print a borderless photo from Lightroom Classic CC on an Epson P800 pinter (btw, I get the same results with a Canon Pro-100). I've set the Page Setup for 5 x 7 borderless, and the image looks correct on screen. But when printing, it always has a border, with the photo off-set, starting at the left and bottom edges and cutting off on the right and top. I also tried printing from Photoshop, with the exact same result. However, if I print via the Epson printer software, everything works fine. Also, if I print from DxO Optics Pro 11, I likewise get a correct print. Here's screen shots of the Lightroom settings. In Page Setup, I have 5 x 7 in (Borderless, Auto Expand) selected. In Print Settings, Layout Border is set to None. Paper handling shows destination paper size as 5 x 7 in (Borderless, Auto Expand). BTW, I also tried Borderless, Retain Size, which also didn't work. I'm using a 2013 15" MacBook Pro, with the latest Mac OS. An example of the correct print obtained via Epson or DxO software is attached. Also, I've attached a iPhone shot of the incorrect cropping.

As the same problem occurs with two completely different printers, the issue has something to do with Adobe, but I can't see what's wrong. So, any suggestions are appreciated.

Alani

This topic has been closed for replies.
Correct answer F. McLion

I don't have the same Canon printer. However, my Canon printer driver has the option to show a preview before printing. This shows the image before printing and you can override settings.

I wonder if your driver has this too and whether it shows the correct or wrong page setup.

2 replies

S
siegeavar
Participant
July 19, 2021

I was just experiencing something similar with my epson p800. While trying to print on 17inch roll paper it kept defaulting to 8.5x11 after I tripple checked all my printer and paper settings in Lightroom. I went to the epson website and re-downloaded the most recent driver for osX11.x and that solved my lightroom printing woe's. 

F. McLion
Community Expert
F. McLionCommunity ExpertCorrect answer
Community Expert
February 1, 2018

I don't have the same Canon printer. However, my Canon printer driver has the option to show a preview before printing. This shows the image before printing and you can override settings.

I wonder if your driver has this too and whether it shows the correct or wrong page setup.

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5
5D3CanonGirlAuthor
Participant
February 1, 2018

Now, that was an interesting suggestion, F. McLion. So, instead of selecting Print on the Lightroom Print page, which would start printing immediately, I instead selected Printer, and then Open in Preview. When I did that, it looked correct (borderless), so I selected Print from that screen, which took me to another preview screen. Now, the 1st preview screen only showed the photo, along with Cancel & Print buttons. But, once I clicked on the Print button, I was taken to a 2nd preview screen, along with printer options. Two things on this 2nd preview page--first, the photo now showed a margin, and the paper size was 8.5 x 11 on this page, go figure. So, I changed the paper size on this screen to 5 x 7 borderless, and it worked.

So, I then went back through the same menu process to get to the 2nd preview screen, where I could once again force the paper to the correct size, but this time, I saved it as a printer template. After which, I exited back into the Lightroom Print page, then went to Print Settings and selected the template I had created. Once that was done, I next created a User Template in Lightroom, and finally, tried printing using the Print button on the Lightroom Print page--it worked!

Thank you SO much for the tip, as it did the trick. Although, I have to say that Adobe has a rather half-ass way of controlling printers to make one go through all of these hoops to get it to work. However, once it's set for a paper size, I can just select the template.

Alani :-)

    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    February 1, 2018

    It actually should work directly from LR - as it does with my type of Canon printer.

    However, I'm happy it works for you now

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