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jone66990255
jone66990255
Participant
June 23, 2018
Question

Problem importing CR2 (RAW) files

  • June 23, 2018
  • 4 replies
  • 11387 views

So all of a sudden, Lightroom won't import my CR2 files. I have JPEG and CR2 files on my memory card from different days. The older CR2 files were being recognized, but the newer ones weren't. "WTF?" I said to my self. After searching the internet, I thought maybe I needed to update ACR and the DNG converter, so I downloaded the converter update, ran it, and now Lightroom won't recognize any CR2 files. Neither will Photoshop. At least not directly from the camera. I can import them using the Canon EOS Utility and then Lightroom and Photoshop will recognize the CR2 files. I'm running the most recent version of Lightroom CC Classic 7.4, Camera RAW 10.4 and shooting with a Canon EOS 70D. So, I say to you, community of experts, WTF?

This topic has been closed for replies.

4 replies

Flyingmonkeys
Flyingmonkeys
Participant
November 5, 2018

I am having trouble with lightroom classic CC, photoshop CC, Camera Raw...I just updated to windows 10, purchased the above Cc, downloaded software for my camera- Canon 5d Mark Ii.

Even putting lightroom 6 back on does not recognize. CR2

Any help would be greatly appreciated.

C

dj_paige
dj_paige
Legend
November 5, 2018

Flyingmonkeys​

There is no need for you to double-post the exact same question. Further, you need to start your own thread on this, and explain the problem from the beginning.

charlened59520542
charlened59520542
Participating Frequently
August 5, 2018

I have the same exact issue.   I can go through my Canon software to FINALLY get my CR2 files but why am I paying a monthly fee to go around the bend and down the street when I use to just have to open the door?

anyone have a solution?

    dj_paige
    dj_paige
    Legend
    August 5, 2018

    Did you try the suggestion above by ManiacJoe​?

    Rob_Cullen
    Community Expert
    Rob_CullenCommunity Expert
    Community Expert
    August 24, 2018

    Lightroom version:  CC 2015 [1014445]

    License: Creative Cloud

    Operating system: Mac OS 10

    Version: 10.13 [4]

    Application architecture: x64


    Surely must be time you updated LR?

    There has been about 23 updates (that is TWENTY-THREE) since CC2015.01 was released.

    You need a minimum of CC2015.7 for the 5DMK4 camera, so why not update to Classic v7.5?

    Note limitations for 5DMK4-     Working with Canon Dual Pixel raw CR2 files in Camera Raw and Lightroom

    Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
    ManiacJoe
    ManiacJoe
    Inspiring
    June 25, 2018

    If you are connecting the camera to the computer, try using a card reader instead.

    You will be much happier in the long run using a card reader.

    dj_paige
    dj_paige
    Legend
    June 23, 2018

    The older CR2 files were being recognized, but the newer ones weren't.

    The newer ones weren't recognized? What does that mean? What do you see on your screen (describe in detail) that indicates the files were not recognized.

    Are the newer ones on the same memory card as the older ones?

    jone66990255
    jone66990255Author
    Participant
    June 23, 2018

    Everything is on the same memory card. What I mean by not recognized is that they do not appear. Like at all. I think this is a Windows problem since when I go to the camera using Windows Explorer, there is just an icon with no file name except for one or two of the older CR2 files. I've reached out to Canon to see if they have a fix, because Microsoft offers no support regarding Camera RAW. All in all, this is extremely frustrating because none of this makes any sense.

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