Problem with Denoise AI in Lightroom

[Stefano25568096crb5]

hi all, after using it for a few days with great satisfaction, today trying to edit a photo, it gave me a totally bluish photo.
do you know what could have happened?
the same thing also in camera raw.

[Jao vdL]

You probably want to give more details. What camera (is it different from images you have done before), are the develop settings any different betweent the orginal and the processed image, etc. Also describe your machine and operating system version and exact Lightroom versions.

Lastly, it is very useful if you could share a raw image that this happens to. Put it on dropbox or comparable service and put the link here.

[Stefano25568096crb5]

It happens to me with any raw.
Even a "virgin" file with no modifications gives me this problem_effect.
The settings in these cases I have left the default ones, even in the preview, which shows the improvement, it gives me a bluish result.

[Ian Lyons]

There's a similar issue affecting Intel ARC GPUs as described in https://community.adobe.com/t5/camera-raw-bugs/p-windows-a750-amp-a770-gpu-new-denoise-turning-image...

In addition to the information requested by @Jao vdL it would be helpful if you could provide your 'System Info'. This can be obained  from the LrC Help > System Info menu item as shown in attached screenshot.

[Stefano25568096crb5]

Versione di Lightroom Classic: 12.3 [ 202304101834-a085245c ]
Licenza: Creative Cloud
Impostazioni lingua: it
Sistema operativo: Windows 10 - Home Premium Edition
Versione: 10.0.22621
Architettura dell'applicazione: x64
Architettura del sistema: x64
Conteggio processore logico: 12
Velocità processore: 2,4GHz
Versione SqLite: 3.36.0
Utilizzo CPU: 0,0%
Memoria integrata: 32581,3 MB
Memoria GPU dedicata usata da Lightroom: 2730,2MB / 4051,2MB (67%)
Memoria reale disponibile in Lightroom: 32581,3 MB
Memoria fisica usata Lightroom: 2972,0 MB (9,1%)
Memoria virtuale usata Lightroom: 6736,1 MB
Conteggio oggetti GDI: 1074
Conteggio oggetti UTENTE: 3042
Conteggio maniglie elaborate: 5565
Dimensione cache memoria: 787,5MB
Versione Camera Raw interna: 15.3 [ 1451 ]
Numero di thread massimo utilizzato da Camera Raw: 5
Ottimizzazione SIMD Camera Raw: SSE2,AVX,AVX2
Memoria virtuale di Camera Raw: 1451MB / 16290MB (8%)
Memoria reale di Camera Raw: 1549MB / 32581MB (4%)
Impostazione DPI del sistema: 144 DPI (modalità DPI elevata)
Composizione desktop attivata: Sì
Lato maggiore Anteprime standard: 3840 pixel
Monitor: 1) 3840x2160
Tipi di input: Multitouch: No, Tocco integrato: No, Penna integrata: No, Tocco esterno: No, Penna esterna: No, Tastiera: No

Informazioni processore grafico:
DirectX: AMD Radeon RX 6500 XT (31.0.12027.9001)
Stato iniziale: GPU per l'elaborazione immagini supportata per impostazione predefinita con supporto per l'esportazione personalizzata
Preferenze utente: Automatico

Cartella applicazione: C:\Program Files\Adobe\Adobe Lightroom Classic
Percorso libreria: E:\Nuove\Nuove-2-2-v12.lrcat
Cartella impostazioni: C:\Users\wildb\AppData\Roaming\Adobe\Lightroom

Plug-in installati:
1) AdobeStock
2) Flickr
3) ON1 NoNoise AI 2023
4) Plug-in acquisizione diretta Nikon

Indicatori Config.lua: None

Adattatore n. 1: Fornitore : 1002
Dispositivo : 743f
Sottosistema : 5db1043
Revisione : c1
Memoria video : 4051
Adattatore n. 2: Fornitore : 1414
Dispositivo : 8c
Sottosistema : 0
Revisione : 0
Memoria video : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - 1 - BenQ PD2700U (AMD High Definition Audio Device)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x19
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 8
GL_ACCUM_BLUE_BITS: 8
GL_ACCUM_GREEN_BITS: 8
GL_ACCUM_RED_BITS: 8
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 32
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 8192
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon(TM) RX 6500 XT
GL_SHADING_LANGUAGE_VERSION: 4.60
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 4.6.0 Compatibility Profile Context 22.20.27.09.230330
GPUDeviceEnabled: false
OGLEnabled: true
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[Ian Lyons]

Apologies, I linked to the wrong thread above. The correct thread can be found at https://community.adobe.com/t5/lightroom-classic-discussions/denoise-turns-raw-image-purple-blue/m-p...

[Ian Lyons]

Below may be even more appropriate as it relates to the same GPU as yourself.

https://community.adobe.com/t5/lightroom-classic-discussions/denoise-ai-purple-blue-tint/m-p/1374375...

In abovelinked thread the issue appears to have been resolved by updating an out of date video driver.

[Stefano25568096crb5]

Perfect, thanks

[Ian Lyons]

Did the driver update fix the issue for you? If yes, then best you that you say so otherwise other following this thread now or in the future may not realise that's what you meant by "Perfect, thanks".

[TheDigitalDog]

Gang, see:

https://community.adobe.com/t5/camera-raw-discussions/the-new-denoising-colors-my-pictures-purple/m-...

Another user reported odd colors, but when I tried the CR3, no issue. 

Can an iffy GPU driver actually produce odd colors, rather than an odd-looking preview?