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Known Participant
September 13, 2020
Answered

Problem with syncing images with a new computer (Lightroom Mobile > Lightroom Classic)

  • September 13, 2020
  • 1 reply
  • 534 views

My issue is with syncing images between Lightroom Mobile (on iPhone) and Lightroom Classic on a new iMac which replaced my old iMac - this seems to have confused things.

 

For images that were synced on my old iMac I now get: "IMG_1234.JPG" could not be used because the original file could not be found. Would you like to locate it? message. I can't find a way to tell Lightroom to forget about the original file (it's gone with my old computer) and to download the original file on my new computer.

 

I've tried deleting all synced photos and starting again - but when I re-sync, I get the same result:

  • If the photo was previously synced on my old iMac, it 'syncs' (see screenshot), but because the original file isn't there, and it won't download a new file, I'm stuck with a grey thumbnail.
  • New photos are fine.

 

Any help would be much appreciated. 

 

 

This topic has been closed for replies.
Correct answer Just Shoot Me

The problem you are having in LrC is because LrC can only sync to the Web based and the to the mobile system from One Catalog on ONE Computer. Even IF you Copy/Move your original Catalog, that was syncing fine, to some other computer that is where you start to have problems.

1 reply

Just Shoot Me
Just Shoot MeCorrect answer
Legend
September 29, 2020

The problem you are having in LrC is because LrC can only sync to the Web based and the to the mobile system from One Catalog on ONE Computer. Even IF you Copy/Move your original Catalog, that was syncing fine, to some other computer that is where you start to have problems.

FroodsterAuthor
Known Participant
September 29, 2020

I see...

 

Since posting, I resolved the issue by manually downloading the missing files (outside of LrC) and using the 'find missing files' option. There was a few to do, so it was a bit of a chore - but soreted now.

 

Thanks for the advice.