Problems installing LR 6 on Win 11

Forum|Forum|3 years ago
August 15, 2022
1 reply
179 views

I just did a clean install update to Win 11.

I have a valid serial# for L6 and I'm getting errors. I downloaded the installer and I was able to install it. I have a desktop icon and the program list from control panel says it's version 6.14. The problem is when I try to start the app I get a window saying it will sign me in using my Adobe ID (which is correct) , then I get an error saying my serial number is correct but a qualifing product could not be found.

My LR license is listed on my adobe account.

Then it says select a previous version and lists LR 1-5 as choices. I may have owned one of the earlier versions but I only have my LR 6 serial#.

Any help getting this installed and working would be great.

Windows

This topic has been closed for replies.

GoldingD

Legend

Was your install source, perhaps a CD, a upgrade copy?

J

John25663109i139Author

Participant

I was able to locate my original LR retail package (DVD) and used the serial# from it along with the serial# from my LR6 upgrade (download from Adobe) and got it to work.

I upgraded so why should I need the original serial number again? The error was not at all clear that that was required.

anyway, it's running now...

AxelMatt

Community Expert

...

I upgraded so why should I need the original serial number again? The error was not at all clear that that was required.

By @John25663109i139

This is normal behavior. Your LR6 installation DVD is a update version. This got you for an reduced price. The installer will check if you are eligible for the update. It search a previous version on your hard disk. If nothing will be found it ask for the serial number of the previouns version.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

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