Question about plan storage?

New Here ,
Apr 24, 2022 Apr 24, 2022

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Hello:

I am a Community College Art teacher and I have an Adobe for Enterprise subscription. The plan indicates I have 1 TB of storage but when I use Lightroom Classic it only shows that I have 100 GB of Cloud storage. Can someone explain to me this discrepancy? I've included a screenshot of the web page with my plan shown and a screenshot of Cloud Storage for Lightroom Classic.

 

Thanks very much.

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Adobe Community Professional ,
Apr 24, 2022 Apr 24, 2022

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Are you signed into Lightroom Classic with exactly the same Adobe ID that is linked to your Enterprise plan?

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New Here ,
Apr 24, 2022 Apr 24, 2022

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Hello John:

Yes, I am logged into Lightroom Classic with the same Adobe ID that I use for Photoshop, Creative Cloud and all the other Adobe apps I use from my Adobe account. 🤔

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New Here ,
Apr 25, 2022 Apr 25, 2022

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Any other ideas or thoughts about the discrepancy for storage with my Adobe for Enterprise subscription and storage with Lightroom Classic? Thanks for any help with this!

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Adobe Community Professional ,
Apr 25, 2022 Apr 25, 2022

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Contact Adobe Customer Care

https://helpx.adobe.com/contact.html

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New Here ,
Apr 25, 2022 Apr 25, 2022

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Unfortunately, the Foundation for California Community Colleges does not provide any contact information. Please see the screenshot above, "Adobe for Enterprise Plan." I'm not sure who to contact. Since I have a plan that has an Adobe administrator, I cannot contact tech support directly. Any suggestions?

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Adobe Community Professional ,
Apr 25, 2022 Apr 25, 2022

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There must be someone in the FCCC who is in charge of their Adobe account?

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New Here ,
Apr 25, 2022 Apr 25, 2022

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I'll give them a call on Wednesday and see what I can find out. I'll let you know if I get anywhere. Thanks!

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New Here ,
Apr 25, 2022 Apr 25, 2022

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I just emailed College Buys, the folks that administer the sale of Creative Cloud for FCCC. I'll let you know what I find out and thanks again!

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New Here ,
Apr 25, 2022 Apr 25, 2022

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Here's a screenshot of the Adobe Support Administrator contact pop-up I get when I go to the page you mentioned above. I cannot use the Adobe Admin Console. I'm stumped and that's why I came to the Forums.

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