"Cannot load image" error with iphone Lightroom app

[ryano74816454]

I've just downloaded the app and when I click over to my camera roll to import photos to my new "iPhone" collection, I get an error "cannot load image". Anybody else had this problem and know how to fix it? I was magically able to get one photo to finally take, but the other 835 photos give me that error when I try and select them. Thanks for your help!

[TanujSandal]

Hi ryano74816454,

Could you please remove the App from your iphone and then reinstall it and then see , if you are able to import the images from Camera Roll.

Regards,

Tanuj

[ryano74816454]

I just did and still get the same error. =\

On Saturday, October 24, 2015, Tanuj Sandal <forums_noreply@adobe.com>

[TanujSandal]

Could you please attach a screen shot

[ryano74816454]

This is after I select a photo from my camera roll.

On Saturday, October 24, 2015, Tanuj Sandal <forums_noreply@adobe.com>

[TanujSandal]

Open the Lightroom App and then import the images in the collection from Camera Roll.

[ryano74816454]

Huh? I can't. That's the problem. "Cannot load image" is the error I get

when I try to do that.

On Saturday, October 24, 2015, Tanuj Sandal <forums_noreply@adobe.com>

[ryano74816454]

New photos are being added, but I cannot import any in my camera roll

previous to the installation of the app.

[TanujSandal]

In the Lightroom App, please create a Collection and then you can import the images in the Collection.

Please check this article : Get started with Lightroom on mobile | Adobe Photoshop Lightroom CC tutorials

[ryano74816454]

Please read my original post. I Have created a collection and I cannot

import photos to it.

On Saturday, October 24, 2015, Tanuj Sandal <forums_noreply@adobe.com>

[ryano74816454]

See here. It is only adding my screenshots but will not allow the import of

anything in my camera roll that is prior to the app being installed.

On Saturday, October 24, 2015, Tanuj Sandal <forums_noreply@adobe.com>

[ryano74816454]

Any other ideas?

[TanujSandal]

Please let me check.

[ryano74816454]

Here are my iPhone photo settings in case they help.

On Saturday, October 24, 2015, Tanuj Sandal <forums_noreply@adobe.com>

[TanujSandal]

I am not able to see any attachments.

[ryano74816454]

On Saturday, October 24, 2015, Tanuj Sandal <forums_noreply@adobe.com>

[ryano74816454]

Did you get the screenshot?

[TanujSandal]

No , none of the Screenshots show.

[ryano74816454]

‌

[ryano74816454]

‌

[ryano74816454]

Looks like email reply attachments don't work with this forum.

[TanujSandal]

I see the screen shot now.

[ryano74816454]

‌I had to enter the forum to attach. The email response notifications should indicate attachments cannot be submitted by email.

[ryano74816454]

Is there no solution to this software issue?

On Saturday, October 24, 2015, Tanuj Sandal <forums_noreply@adobe.com>

[TanujSandal]

I am checking with the team.