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philipp.hackenberg
Participant
March 11, 2017
Answered

"Not able to connect to the internet" Lightroom mobile error on Lightroom desktop(Windows 10)

  • March 11, 2017
  • 1 reply
  • 3127 views

Hello,

My Lightroom CC desktop application has for some days been unable to sign into the lightroom mobile account. A window pops up in which it says that I am "probably not connected to the internet". However the fact that I can post this question proves that I am connected. Creative Cloud works fine and I was able to update LR from there. That made no difference. I switched the firewall on and off, which made no difference. I uninstalled the firewall alltogether and that made no difference.

When I try to authorize Flickr, I also get a message saying I should check my internet connection. All of this worked fine in the past. Very frustrating. What can I do?

I am using Windows 10 and my LR configuration is:

Version von Lightroom: CC 2015.9 [ 1106920 ]

Lizenz: Creative Cloud

Betriebssystem: Windows 10

Version: 10.0

Anwendungsarchitektur: x64

Systemarchitektur: x64

Anzahl logischer Prozessoren: 4

Prozessorgeschwindigkeit: 1,9 GHz

Integrierter Speicher: 8101,9 MB

Für Lightroom verfügbarer phys. Speicher: 8101,9 MB

Von Lightroom verwendeter phys. Speicher: 483,2 MB (5,9%)

Von Lightroom verwendeter virtueller Speicher: 691,4 MB

Anzahl GDI-Objekte: 519

Anzahl BENUTZER-Objekte: 1105

Anzahl Prozess-Handles: 2311

Cache-Speichergröße: 3,5MB / 1769,4MB (0,2%)

Maximale Anzahl Threads, die Camera Raw verwendet: 4

Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2

Virtueller Speicher in Camera Raw: 8MB / 4050MB (0%)

DPI-Einstellung des Systems: 96 DPI

Desktop-Komposition aktiviert: Ja

Monitore/Anzeigegeräte: 1) 1366x768, 2) 1920x1080

Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein

Informationen zum Grafikprozessor:

Intel(R) HD Graphics 5500

Check OpenGL support: Passed

Vendor: Intel

Version: 3.3.0 - Build 20.19.15.4463

Renderer: Intel(R) HD Graphics 5500

LanguageVersion: 3.30 - Build 20.19.15.4463

Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom

Bibliothekspfad: C:\Users\phili\Pictures\Lightroom\Lightroom Catalog.lrcat

Einstellungen-Ordner: C:\Users\phili\AppData\Roaming\Adobe\Lightroom

Installierte Zusatzmodule:

1) AdobeStock

2) Canon Tether-Zusatzmodul

3) Facebook

4) Flickr

5) Leica Tether-Zusatzmodul

6) Nikon Tether-Zusatzmodul

Config.lua-Flags: None

Audio- und Videoinformationen: Ladevorgang läuft

This topic has been closed for replies.
Correct answer philipp.hackenberg

Try creating a new admin user account the install lightroom on it and let me know if it works.


What I have meanwhile done is re-install my whole operating system. That solved it, although it was probably not the most elegant solution.

Anyway, thank you.

1 reply

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
March 13, 2017

Hi philipphackenberg,

Could you please check the host file located C:\Windows\System32\drivers\etc\

Please check if anything related to Adobe is written at the bottom. If yes, then remove it and save the host file to the same location.

Then check if you able to sign in and let us know about the outcome.

Regards,

Sahil

P
philipp.hackenbergAuthor
Participant
March 17, 2017

Hi Sahil,

do you mean the file "hosts" in that directory?

The whole content of this file is:

# Copyright (c) 1993-2009 Microsoft Corp.

#

# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

#

# This file contains the mappings of IP addresses to host names. Each

# entry should be kept on an individual line. The IP address should

# be placed in the first column followed by the corresponding host name.

# The IP address and the host name should be separated by at least one

# space.

#

# Additionally, comments (such as these) may be inserted on individual

# lines or following the machine name denoted by a '#' symbol.

#

# For example:

#

#      102.54.94.97     rhino.acme.com          # source server

#       38.25.63.10     x.acme.com              # x client host

# localhost name resolution is handled within DNS itself.

#    127.0.0.1       localhost

#    ::1             localhost

So if I understand this correctly then there are no actual entries, just comments?

P
philipp.hackenbergAuthor
Participant
March 24, 2017

I tried to solve the problem by un-installing lightroom and creative cloud, then re-installing both. The problem is still there and now I have the additional problem that nothing seems to happen when I try to open my catalogue. I am starting to get really frustrated...

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