Hey, @jewhelan. Welcome to the Lightroom Classic community. I've moved your response from an old conversation to a separate post. A lot has changed since then.
Upon review of your account, I found a closed support case from 2022. If the issue exists, I'll help you figure this out.
Please go to the Creative Cloud desktop app > 3 Lines on the top left > Help > About Creative Cloud.
Share a screenshot of the resulting pop-up window. You can respond with the info here or directly message me by clicking on my profile > Direct message.