Reading Preferences...

Community Beginner ,
Jul 24, 2022 Jul 24, 2022

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Mac Os X: Mac OS Catalina 10.15.7 

Lightroom Classic 11.4.1 

 

I've tried everything and can't get Lightroom to open correctly. 

 

Tried multiple times to delete the following file and restart my computer. Hold Shift + Option and launch the program to reset the settings. Tried uninstalling Lightroom and installing an older version. 

~/Library/Preferences/com.adobe.LightroomClassicCC7.plist

 

I've managed to bypass the reading preferences page by opening a catalog but the program won't function. When I click on Develop tab I get another error "An error occurred when attempting to change modules."

 

Any help would be appreciated. I've attached 2 text reports after attempting to close the program.

 

All my other Adobe programs are working without any issues.

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LEGEND ,
Jul 24, 2022 Jul 24, 2022

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As a first troubleshooting step, grant LR Full Disk Access, as described here:

https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access... 

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Community Beginner ,
Jul 24, 2022 Jul 24, 2022

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Thanks for the suggestion. I followed the guide but it did not resolve my problem. Still hangs Reading Preferences. I can get past this screen if I open a catalog but I'm still unable to develop. Keep getting the same module error. 

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LEGEND ,
Jul 24, 2022 Jul 24, 2022

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See:

https://helpx.adobe.com/lightroom-classic/kb/error-changing-modules-lightroom.html

but you have tried most of the steps in the above link.

The recommendation by Johnrellis is basically #6, and is important, try that first.

Have you tried creating a new catalog?

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Community Beginner ,
Jul 24, 2022 Jul 24, 2022

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Hello, 

Solution # 6 - Sharing & Permissions is already set to Read & Write for the Lightroom folder.

/Users/Eduardo/Library/Application Support/Adobe/Lightroom

 

Solution #1 - Latest installed.

Solution #2 - Completed multiple times.

Solution #3 - I have reinstalled the latest version multiple times.

Solution #4 - I can bypass the Reading preferences by opening a catalog and then I'm able to create a new catalog. But getting errors when I try to use develop. Lightroom also stops responding and freezes when I quit the program.

Solution #5 - Using the latest lightroom classic

Solution #7 - No resolution.  

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LEGEND ,
Jul 24, 2022 Jul 24, 2022

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"Solution # 6 - Sharing & Permissions is already set to Read & Write for the Lightroom folder."

 

That's not the same as granting Full Disk Access.   Full Disk Access is required by LR 11 on Mac OS 12 and the last version of Mac OS 11.  It may be be not be required on your version of Mac OS (10.15.7), but you should give it a try:

https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access... 

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Community Beginner ,
Jul 24, 2022 Jul 24, 2022

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Hi John,

Sorry, I thought I responded to your suggestion. I did complete and restart my computer but it did not resolve my problem.

Adobe Lightroom Classic is allowed in the following:

1. Accessibility

2. Full Disk Access

3. Files and Folders

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Community Beginner ,
Aug 02, 2022 Aug 02, 2022

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My only workaround to this mess is rolling back not only once, twice, three, four, five, but SIX times to version 11.1 

This is the last version of Lightroom CC Classic that works for me without any issues. 

Are we expected to be left behind and continue paying for this subscription? 

Can't believe there isn't a simple fix to whatever this problem is. 

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Community Expert ,
Aug 03, 2022 Aug 03, 2022

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Just one additional thought, check and see if there is perhaps a security update for your Mac OS Catalina. Check manually.

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.7.; LrC 11.5, Lr 5.5, Ps 23.5.1, ACR 14.5,; Camera OM-D E-M1.

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Community Expert ,
Aug 03, 2022 Aug 03, 2022

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You can also disable GPU acceleration in Lightroom Preferences > Performance tab. Then reboot LrC. Worth a try.

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.7.; LrC 11.5, Lr 5.5, Ps 23.5.1, ACR 14.5,; Camera OM-D E-M1.

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Community Beginner ,
Aug 18, 2022 Aug 18, 2022

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Hi,

There's been an update but my mac hasn't been able to install it for some reason. I've tried installing it in safe mode but it doesn't install after the mac restarts. The installation always stops and restarts the mac back to normal without actually installing it.

https://support.apple.com/kb/DL2094?locale=en_US

 

I just updated to Lightroom 11.5 and it's also getting stuck on the splash screen Reading Preferences... I can't even go into preferences. I can only quit the program. But if I revert back to 11.1 no issues. 

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Community Beginner ,
Aug 18, 2022 Aug 18, 2022

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UPDATE

- I managed to install the latest security update on my MacBook pro. 10.15.7 (19H2026). I had to disable (System Integrity Protection) after that it updated succesfully.

- Lightroom 11.5 is still stuck on Lightroom splash screen Reading Preferences. 

- Resetting preferences Shift+option doesn't help.

- I've also tried disabling gatekeeper (sudo spctl --master-disable) but that didn't help. Still stuck on the splash screen and I can't eventer the Preferences menu. 

 

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Community Beginner ,
Aug 18, 2022 Aug 18, 2022

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UPDATE

- I don't believe my problem has to do with GPU acceleration. I managed to bypass the splash screen by going to File > Open Catalog >  Opens the last catalog I was working with on version 11.1. I managed to get into preferences > Performance > Turned off GPU. 

- I then checked the file com.adobe.LightroomClassicCC7.plist and it added useAutoBahn (Boolean) = NO

- I then restarted lightroom and still getting stuck on the splash screen reading preferences...

- Again, I can bypass the splash screen by opening a catalog but then I'm unable to use the Develop page because I receive an error "An error occurred when attempting to change modules." Making Lightroom 11.5 practically useless.

 

Any other ideas?

 

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Community Beginner ,
Aug 24, 2022 Aug 24, 2022

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UPDATE 

I jumped on a call with Adobe Support. We screen shared and they repeated the steps I took. 

1. I updated my Macbook Pro to the latest possible software update - MacOs Big Sur 11.6.8 (20G730)

2. Granting permissions (Read & Write) to all users and folders contained within the Adobe folders. Confirm the accessibility and full disk access was granted.

3. Adobe support deleted com.adobe.LightroomClassicCC7.plist from the Preferences folder.

 

 

In the end, the Adobe support representative advised that I roll back to the last version that worked with my system (11.1). They stated that I would need to upgrade my system to use a newer version of Lightroom Classic.

 

That makes no sense why all the other Adobe apps (Photoshop, Premiere Pro, After Effects, Media Encoder, Audition, Bridge) work with the latest updates but Adobe Lightroom Classic will not work past update 11.1.

 

My system specs

macOS Big Sur

Version: 11.6.8 (20G730)

MacBook Pro (Retina, 15-inch, Late 2013)

Processor: 2.3 GHz Quad-Core Intel Core i7

Memory: 16 GB 1600 MHz DDR3

Graphics: Intel Iris Pro 1536 MB / NVIDIA GeForce GT 750M 2 GB

Storage: 500GB APPLE SSD SM0512F

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LEGEND ,
Aug 30, 2022 Aug 30, 2022

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"In the end, the Adobe support representative advised that I roll back to the last version that worked with my system (11.1). They stated that I would need to upgrade my system to use a newer version of Lightroom Classic.

 

"That makes no sense why all the other Adobe apps (Photoshop, Premiere Pro, After Effects, Media Encoder, Audition, Bridge) work with the latest updates but Adobe Lightroom Classic will not work past update 11.1."

 

According to Adobe documentation, all versions of LR 11 are supported on Mac OS 11:

https://helpx.adobe.com/lightroom-classic/system-requirements.html 

 

It sounds like Adobe Support's primary goal was to find some workaround that would let you run a relatively recent version of LR 11.  But it's often the case that Support says random things that can't be trusted.

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New Here ,
Sep 21, 2022 Sep 21, 2022

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This is an Adobe bug, no doubt. They broke something past 11.1 and have no plans to fix it (so it seems).

I'm having the exact same issue as you, tried everything including fresh install of OSX, no luck to run anything past 11.1.

 

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