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catherine_3097
Participant
January 5, 2025
Question

Recurring crashes

  • January 5, 2025
  • 3 replies
  • 703 views

Bonjour,

 

Lorsque je travaille sur Lightroom, je rencontre régulièrement des plantages avec extinction brutale de mon PC. J'ai l'impression que cela se produit surtout lorsque je passe d'une photo à l'autre, principalement depuis la bibliothèque, mais aussi depuis le développement.

J'ai essayé différents paramétrages, notamment au niveau des aperçus mais cela ne change rien. 

La version de LRC est la 14.1.1. Je rencontrais les mêmes difficultés avec la version précédente. Le plantage ne se produit qu'avec LRC.

 

PC : Acer Swift Edge 16 OLED

Processeur : AMD Ryzen 7 7735U with Radeon Graphics, 2.70 GHz

16 Go RAM

1 To SSD

 

Pourriez-vous m'indiquer comment faire pour que ces plantages cessent ?

 

Merci !

 

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

3 replies

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
January 5, 2025

We’ve reviewed the email address you use with this forum and found no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

Rikk Flohr: Adobe Photography Org
C
catherine_3097Author
Participant
January 5, 2025

Merci pour votre réponse.

Ce n'est pas Lightroom qui plante mais mon PC.

Je n'ai donc aucun message ou dialogue d'erreur car le PC s'éteint brutalement alors que je suis en train de travailler.

 

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
January 5, 2025

This is likely a hardware or hardware driver issue then. I would refer you to Microsoft support. 

Rikk Flohr: Adobe Photography Org
dj_paige
dj_paige
Legend
January 5, 2025

When the PC shuts down, the cause is almost always either a bad driver or a hardware malfunction.

 

First, make sure that the driver for your GPU is up to date. If that doesn't solve the problem, then you need to test all hardware for problems. There are diagnostic tools on the internet that you can download and use. Make sure you also test the cooling system to make sure all fans are running, all vents are vacuumed out so dust isn't clogging them, and if you can open the case, vaccuum out all dust.

C
catherine_3097Author
Participant
January 5, 2025

Thanks for your answer.

I've updated the GPU driver and it's still crashes....

Can you recomand me a diagnostic tool ?

dj_paige
dj_paige
Legend
January 5, 2025
quote

Can you recomand me a diagnostic tool ?


By @catherine_3097

 

I haven't used one in year, so my answer is that I cannot recommend one. I'm sure your favorite internet search engine can find one.

Ian Lyons
Community Expert
Ian LyonsCommunity Expert
Community Expert
January 5, 2025

Please post a copy of LrC's 'System Info'. You can obtain this from the LrC Help > System Info menu item. Note that there's a 'Copy' button in the System Info dialog. Use this button to capture the info, then Paste into your next reply.

C
catherine_3097Author
Participant
January 5, 2025

Thanks for your answer.

Here are the System infos :

Version Lightroom Classic: 14.1.1 [ 202412150940-551fb044 ]
Licence: Creative Cloud
Paramètre de langue: fr
Système d'exploitation : Windows 11 - Home Premium Edition
Version : 11.0.26100
Architecture de l'application : x64
Architecture du système : x64
Nombre de processeurs logiques: 16
Vitesse du processeur : 2,6Ghz
Version SQLite: 3.36.0
Utilisation du CPU: 1,0%
Source d’alimentation: Batterie
Mémoire intégrée : 15556,4 Mo
Mémoire GPU dédiée utilisée par Lightroom: 681,6Mo / 439,4Mo (155%)
Mémoire réelle disponible pour Lightroom : 15556,4 Mo
Mémoire réelle utilisée par Lightroom : 2393,7 Mo (15,3%)
Mémoire virtuelle utilisée par Lightroom : 2576,6 Mo
Nombre d'objets GDI : 677
Nombre d'objets utilisateur : 2344
Nombre de processus gérés : 2878
Taille de la mémoire cache : 143,7Mo
Version interne de Camera Raw: 17.1 [ 2098 ]
Nombre maximal de liens utilisé par Camera Raw  : 5
Optimisation SIMD de Camera Raw : SSE2,AVX,AVX2
Mémoire virtuelle de Camera Raw: 370Mo / 7778Mo (4%)
Mémoire réelle de Camera Raw: 388Mo / 15556Mo (2%)
 
Cache1: 
Final1- RAM:163,0MB, VRAM:0,0MB, DSCF2428.JPG
NT- RAM:163,0MB, VRAM:0,0MB, Combined:163,0MB
 
Cache2: 
m:143,7Mo, n:163,4Mo
 
U-main: 103,0Mo
 
Paramètre PPP du système : 240 PPP (mode haute résolution)
Composition sur le Bureau activée: Oui
Taille d’aperçu standard: 2048 pixels
Affichages : 1) 3840x2400
Types d'entrée: Tactile multipoint : Non, Tactile intégré : Non, Plume intégrée : Non, Tactile externe : Non, Plume externe : Non, Clavier : Non
 
Informations relatives au processeur graphique : 
DirectX: AMD Radeon(TM) Graphics (32.0.12033.1030)
État initial: GPU pour l’affichage pris en charge par défaut avec le traitement et l’exportation d’images pris en charge dans le mode personnalisé
Préférence utilisateur: Auto
Activer la HDR dans Bibliothèque: Désactiver
 
Dossier de l'application : C:\Program Files\Adobe\Adobe Lightroom Classic
Chemin d'accès à la bibliothèque : C:\Users\cathe\Pictures\Lightroom\Lightroom Catalog-v14.lrcat
Dossier des paramètres : C:\Users\cathe\AppData\Roaming\Adobe\Lightroom
 
Modules installés : 
1) Adobe Stock
2) DxO PhotoLab 8
3) DxO PhotoLab 8 Importer
4) Flickr
5) Nik 6 HDR Efex
6) Paramètres du plugin
 
Marqueurs Config.lua: 
 
Adaptateur n° 1: Fournisseur : 1002
Appareil : 1681
Sous-système : 16351025
Révision : 8
Mémoire vidéo : 439
Adaptateur n° 2: Fournisseur : 1414
Appareil : 8c
Sous-système : 0
Révision : 0
Mémoire vidéo : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: System Default - Haut-parleurs (Realtek(R) Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x26
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 8
GL_ACCUM_BLUE_BITS: 8
GL_ACCUM_GREEN_BITS: 8
GL_ACCUM_RED_BITS: 8
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 32
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 8192
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon(TM) Graphics
GL_SHADING_LANGUAGE_VERSION: 4.60
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 4.6.0 Compatibility Profile Context 24.12.1.241127
GPUDeviceEnabled: false
OGLEnabled: true
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