Reinstall lightroom on new Mac, can not find : CD-rom, code or license number

Question

I'v recently purchased a new iMac. My old iMac is still running a licensed version of lightroom, but this machine has gotten to slow. I'd like to use it on my new iMac. My iMac supplier has moved all the data and software from my old iMac onto my new iMac. But on my new iMac, every time I open Lightroom, I've being asked to start a trial or to purchase lightroom. I've purchased lightroom in a shop in Belgium in 07/2016 and still have the invoice. But meanwhile I've lost my CD-rom, so also my license number or redemption code is lost or whatever is needed to activate it again. For all my other software I still have my CD-rom and activation codes, but this one somehow has gotten lost.

What should I do to get this software running again on my new iMac?

I'm running Mac OS sierra

Thanks a lot ! in advance.

Jan

jans51660313 · Accepted Answer

Ok, thanks al lot, I'll try that. But where can I find anything from a e-mail, or phone number for Adobe. They keep it very well hidden. Or how can I provide them this information?

Ik looked in that folder System Info. I can see I have (Licentie : onbeperkt) translated in English, License unlimited.

That one of the first places I'v been looking for the license. It is not there. I just don't get it.

OK, Thanks everyone for the much appreciated help!

I finally called Adobe in Brussels. The contact phone number is there on the website but, to me, very well hidden. Now I know where to look for it, I can not understand how I overlooked it. But anyway I've gotten a friendly English speaking man on the phone and he helped me to activate it again in a few minutes it was solved.

They mailed the correct code to me. I make sure I have it stored in several locations now.

Thanks again to all!

Ligtroom is running again!

dj_paige · Answer

First, you could try to find the serial number on the old computer by looking for it in the file described at this link next to serial number

Preference file and other file locations | Lightroom Classic CC and Lightroom 6

Please be sure to heed these instructions:

Note: The user Library file is hidden by default on Mac OS X 10.7 and later. For temporary access to the user Library file, press Option and choose Go > Library in the Finder.

Lastly, you should never be in a situation where you can't find your serial numbers (for Lightroom and all other software). You need to develop a method of keeping track of these serial numbers in case you ever need them. I use a text file, which is backed up to the cloud.

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