Screen goes black in Develop module

New Here ,
Aug 01, 2022 Aug 01, 2022

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Is there any fix to the issue of the screen randomly going dark while in Develop module other than disabling the graphics card?  Straigtening without graphics card is very slow.

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Adobe Community Professional ,
Aug 01, 2022 Aug 01, 2022

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Updating your graphics driver may let you work with the GPU enabled.

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New Here ,
Aug 01, 2022 Aug 01, 2022

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Thanks.  I should have mentioned that I already updated the drivers and the problem still occurs.

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LEGEND ,
Aug 01, 2022 Aug 01, 2022

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Then turn off the GPU in Lightroom Classic. (What size in pixels is your monitor?)

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New Here ,
Aug 01, 2022 Aug 01, 2022

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Monitor is 3840 x 2400.  As I mentioned, I'm asking for a potential solution that isn't turning off the GPU.

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LEGEND ,
Aug 01, 2022 Aug 01, 2022

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Maybe roll the GPU driver back to an earlier version?

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Adobe Community Professional ,
Aug 01, 2022 Aug 01, 2022

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If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it. This is why disabling GPU is an option as more and more functionality moves to the GPU in newer versions of many Adobe products.
Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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LEGEND ,
Aug 02, 2022 Aug 02, 2022

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

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New Here ,
Aug 03, 2022 Aug 03, 2022

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LATEST

Lightroom Classic version: 11.4.1 [ 202206241800-b406ce4c ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.22000
Application architecture: x64
System architecture: x64
Logical processor count: 20
Processor speed: 2.9GHz
SqLite Version: 3.36.0
Built-in memory: 65220.6 MB
Real memory available to Lightroom: 65220.6 MB
Real memory used by Lightroom: 1547.3 MB (2.3%)
Virtual memory used by Lightroom: 2502.2 MB
GDI objects count: 708
USER objects count: 2372
Process handles count: 2415
Memory cache size: 17.7MB
Internal Camera Raw version: 14.4.1 [ 1122 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 329MB / 32610MB (1%)
Camera Raw real memory: 347MB / 65220MB (0%)
System DPI setting: 240 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2400
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce RTX 3060 Laptop GPU (31.0.15.1693)


Init State: 3
User Preference: 0

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