Screen randomly goes black when in lightroom classic

I was just having this issue and found that after I updated my graphics drivers, with a DDU wipe, my desktop color settings were default.

For Nvidia, open the Nvidia Control Panel, under Display click Change Resolution.  Scroll down and under option "3." select "Use NVIDIA color settings" and change the Output color depth to "10 bpc".  My monitor supports this and changing it fixed my black screen flicker, which mostly happened in the Develop module.

Ok, so, there is something that worries me, and that's Adobe's possible reactions to this issue.  The ideal case would be if they found the problem and fixed it.  But I see a possibility that they could just turn off acceleration in a future update, as they did shake reduction in Photoshop, rather than put the effort into getting it to work on Apple silicon.  One of Adobe's best features, heavily promoted when they introduced it, and they just dropped it.  I guess I'm concerned that we could see acceleration go the same route.

Update 10/22/2022

Still having the problem.  System info is on the bottom of this article.

Things I have tried:

Custom uninstall/reinstall of drivers (using studio drivers, not gaming drivers).

Upgraded the 425W power supply to a 685W, thinking it might be a power issue.  Later upgraded to 800W.  Problem still occurs.

I REPLACED THE MOTHERBOARD on the theory it might be a hardware problem.  Problem still occurs.

When I replaced the motherboard, I was careful to vacuum out the PC, including the GPU and fan, and replaced all four system fans.  I wanted to replace the rubber fasteners, which had gotten brittle, and ended up replacing the fans at the same time.

Core Temp shows all six cores nominally at 110 to 140 degrees F while working.  It doesn't appear to be overheating.

Upgraded to nvidia GTX 1660 Super, thinking it might be the video card running out of resources.  The 1660 has eight gigs of memory locally, and Afterburner shows it as nominally using about 5 gigs with Lightroom up.

I've seen this problem on several versions of Windows.  Currently on Windows 10 Pro 21H2.

I'm using two monitors, one 4K, one 1920X1200.  One article suggested using esoteric (and expensive) video cables.  I bought those, installed them. same problem.

When I'm using Lightroom heavily, about once or twice a day the screens will go black, and the only solution is a hard power off.  I have the button action set to "shutdown" but that works when the system is running normally, it never works after the problem occurs; I still need to hold the button down to get the PC to power down.

So in summary, I'm currently on a new motherboard, larger capacity video card, twice the power supply capacity, running on the latest studio drivers as of about four days ago, did a clean install of the video card drivers.  This problem has occurred on several versions of the drivers, two different video cards, three different power supplies, several different versions of Windows, and two different motherboards.

The problem ONLY occurs when I'm working in Lightroom.  Specifically, when I'm doing photo manipulation and uploading.  It happens most often when I'm resizing or changing the angle of the image, which I assume is when it needs more from the GPU.

It really seems like it's a Lightroom problem.

Twice, it went into a mode where the 1920X1200 screen blanked off and the 4K screen went into 640x480, which allowed me to orderly shut down the machine.  Afterburner at that time showed the GPU speed as zero.  These are probably clues.

Again, this ONLY happens when I'm in Lightroom.

To reiterate, I apply each Lightroom update as it becomes available.  I'm currently on Build 202210031128-9cb7185d.  This has happened on many previous versions over the last few years.

Googling this problem shows that I'm not the only one having it.  I have considered switching to an AMD graphic card, but there are indications that the problem occurs with AMD as well.

This happens most often when I'm very active in Lightroom, trying to process and upload a large batch of images.  I'll typically be spending 30 - 45 seconds in post, doing basic geometry, straightening, cropping, and typically exposure, shadows, and dehaze, then start the process of rendering and uploading through the JF Zenfolio plugin.  (Just recently upgraded the plugin; no difference.)  If I get 4 or 5 uploads queued, I'll pause and let the queue empty before continuing.  Most of the upload processing is spent rendering; I have gig internet to the house (up and down).

When it crashes, Lightroom loses track of where I am in the workflow.  I've taken to backing up the catalog whenever I'll be away from the machine for a few minutes.

I've been fighting this problem for years (see date of original post) and still have not found a resolution.  I'd like to formally request that Adobe look into this problem.

Lightroom Classic version: 12.0 [ 202210031128-9cb7185d ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19044
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 3.4GHz
SqLite Version: 3.36.0
CPU Utilisation: 2.0%
Built-in memory: 32712.1 MB
Dedicated GPU memory used by Lightroom: 3408.2MB / 5991.0MB (56%)
Real memory available to Lightroom: 32712.1 MB
Real memory used by Lightroom: 4973.2 MB (15.2%)
Virtual memory used by Lightroom: 12719.6 MB
GDI objects count: 869
USER objects count: 2677
Process handles count: 2870
Memory cache size: 0.0MB
Internal Camera Raw version: 15.0 [ 1261 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 2604MB / 16356MB (15%)
Camera Raw real memory: 3306MB / 32712MB (10%)
System DPI setting: 192 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 3840 pixels
Displays: 1) 3840x2160, 2) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1660 SUPER (31.0.15.2225)
Init State: GPU for Image Processing supported by default
User Preference: GPU for Export enabled

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: L:\Lightroom Catalog-2-2-2-v12.lrcat
Settings Folder: C:\Users\ron\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr
3) jf Zenfolio
4) MIDI2LR
5) Nikon Tether Plugin
6) Zenfolio Image List Import

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 21c4
Subsystem : 872a1043
Revision : a1
Video Memory : 5991
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers / Headphones (Realtek High Definition Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x19
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce GTX 1660 SUPER/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 522.25
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters 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GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_filter_minmax GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shadow_lod GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_window_rectangles GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_EXT_memory_object GL_EXT_memory_object_win32 GL_NV_memory_object_sparse GL_EXT_win32_keyed_mutex GL_KHR_parallel_shader_compile GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_EXT_semaphore GL_EXT_semaphore_win32 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This just started happening to me since the latest Lightroom Classic update 11.5. I have dual monitors and use an AMD Radeon RX 5700. I've been using Lightroom for about a year now without any issues with this same set up. While editing an image, the monitor with Lightroom will go black, which my second monitor is still active. The mouse is very slow until I close Lightroom from the shared task bar, but the monitor remains black until I reboot. There have been no recent driver updates since the Lightroom update when this began. There is nothing in my event logs. 

Dell Precision T3610

So a desktop

LrC is a bit of a hog. It can place more demands upon a computer than say PS. Certainly more than a Spreadsheet, a Word Processor, a Web Browser, or a simple game.

Hence, other things may behave just fine.

Anyway, Check for dust bunny's around the GPU, around the CPU cooler, near RAM, at inlets, and outlets.

Additional performance tips for that rig

For NVIDIA see:

https://www.winhelp.info/boost-lightroom-performance-on-systems-with-nvidia-graphics-chip.html

If you try that, do so with LrC closed, as it may change how LrC treats the GPU, you might see a improvement when in LrC selecting to use Graphics Processor.

Note, this will increase power usage, so if your PSU is undersized, could be an issue, or if your CPU is one if those low power ones, you might not get to accomplish that.

Here's the system information as reported by Lightroom Classic:

Lightroom Classic version: 9.4 [ 202008061458-dbb2971e ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.18363
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 3.4 GHz
SqLite Version: 3.30.1
Built-in memory: 57288.1 MB
Real memory available to Lightroom: 57288.1 MB
Real memory used by Lightroom: 4262.4 MB (7.4%)
Virtual memory used by Lightroom: 4946.0 MB
GDI objects count: 660
USER objects count: 2181
Process handles count: 1960
Memory cache size: 93.7MB
Internal Camera Raw version: 12.4 [ 555 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 895MB / 28644MB (3%)
Camera Raw real memory: 907MB / 57288MB (1%)
System DPI setting: 192 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160, 2) 1200x1920
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1050 (27.21.14.5148)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: L:\Lightroom Catalog-2-2-2.lrcat
Settings Folder: C:\Users\ron\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) jf Zenfolio
5) MIDI2LR
6) Nikon Tether Plugin
7) Zenfolio Image List Import

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 1c81
Subsystem : 37651458
Revision : a1
Video Memory : 1977
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers / Headphones (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x42
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: GeForce GTX 1050/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 451.48
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters 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GL_OVR_multiview GL_OVR_multiview2 GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Past that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

"(a) update your drivers. The always say to do this. My drivers are the latest available. (b) downgrade video drivers to something or some custom driver. I'm unwilling to do this and I don't believe it's a real solution."

(a) Perhaps your driver got corrupted. Install it again.

(b) The idea is to diagnose the problem, not to make downgraded drivers a "solution". If the problem goes away with a downgraded driver, you have learned something valuable towards solving the problem (and by the way, sometimes the latest driver has a bug in it that causes the problem you are having, so again, learning something here is the goal, but we can't learn this if you refuse to do this).

Also, you don't say what version of Lightroom Classic you are running, if it is not version 9.4 then you should upgrade.