send lightroom sync to Adobe engineers

[vincent solomito]

How do I send a LIGHTROOM SYNC DIAGNOSTIC ARCHIVE TO AN ADOBE ENGINEER?

vince

[Sahil.Chawla]

Hi vinsolo,

You need to go to Lightroom's preferences and go over to the Lightroom Mobile tab on the top and then press Alt (windows) OR Opt (mac) to enable the Generate Diagnostic Log button. Once you hit that button, lightroom will generate a log file and you can send that file to the Adobe engineer.

Regards,

Sahil

[vincent solomito]

Thanks for your response. Do you have an address of adobe engineer?

I don't know how to send the diagnostic log.

thanks.

vince

[Alfred Pennyworth · Accepted solution]

I have seen an engineer on here sometimes by the name of greule maybe you can message him to see if he is able to help?

Good luck.

[vincent solomito]

thanks. I have sent him a link to dropbox file.

vince