Participating Frequently

Question

Serial Number Lightroom (v.1117303)

Forum|Forum|3 years ago
November 27, 2022
3 replies
8075 views

Hi

After eight years of running lightroom v 1117303 (w/updates) I have been prompted when opening the application to give a serial number. I have tried using serial numbers on my Adobe dashboard/account page but to no avail. Obviously I no longer have the box.

I am using a MacBook Pro and it is not a Creative Cloud based application. The MacBook Pro is running High Sierra 10.13.6 I have had NO recent changes in OS or updates on the Lightroom.

Why am I suddenly getting a message saying I need to either use a free trial or register or buy (again) the product?

Can someone help me?

Thanks

macOS

This topic has been closed for replies.

Rob_Cullen

Community Expert

Some facts-

1) Lightroom v6.xx (Perpetual) is not supported by Adobe.
2) Lr6 cannot be downloaded from Adobe.
3) Lr6 cannot be updated from Adobe.
4) Lr6 cannot be operated with a Serial Number only. It also requires Activation..

4a) Lr6 can be installed as either 'Perpetual' or 'Creative Cloud' Subscription. To be 'Perpetual' you must NOT install the Adobe Creative Cloud Desktop App. If the CC Desktop App is installed you will need to use the Adobe CC Cleaner Tool to wipe all Adobe 'stuff' and re-install v6 with the Serial Number. CLEANER TOOL LINK

4b) As Perpetual you need your Serial Number.

https://helpx.adobe.com/download-install/kb/find-serial-number.html
5) Lr6 must be ACTIVATED to be useable beyond a Trial term.
6) You cannot Activate online to Adobe within the App.
7) You cannot De-activate online direct to Adobe within the App.
😎 Lr6 is not known to be compatible with Windows-11. It will not install in Mac iOS (BigSur, Catalina, Monterey)
9) Downloads for v6.14 are only available via this link- The download link IS for v6.14

https://prodesigntools.com/adobe-lightroom-6-cc-direct-download-links.html

10) Lr6 can only be Activated/ Deactivated, and 'Activations' RESET by a Chat to a sympathetic Support staff member, CONTACT ADOBE SUPPORT from the Chat link:

Be Signed-In here with your Adobe ID and allow cookies in your web browser.

Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Ask only for ACTIVATION RESET of Lr6. (Do NOT ask for 'Support' -you will be referred back to the forums!)

Lightroom-(Perpetual) has morphed into Lightroom-Classic which is now at Version 12.0.1 , many advanced features and improved editing added since v6.

Available by subscription- $9.99 PHOTOGRAPHY PLAN (USA)

Regards. My System: Windows-11, Lightroom-Classic 15.0, Photoshop 27.0, ACR 18.0, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0 .

J

jaredspauldingAuthor

Participating Frequently

Hmmm, thanks for all that information.

But ultimately it sounds like I need the serial number whether to Activate or to just enter it into the pop-up window.

Rob_Cullen

Community Expert

Yes, you must have your Serial Number to allow the install as a 'Perpetual' version.

Yes, enter it in the pop-up window.

And if you have the CC Desktop App installed- it will ask you to [Sign In] to your 'Subscription' version- A subscription which you apparently do not have.

https://helpx.adobe.com/download-install/kb/find-serial-number.html#IfyoupurchasedfromAdobecomorregisteredyourproduct

Regards. My System: Windows-11, Lightroom-Classic 15.0, Photoshop 27.0, ACR 18.0, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0 .

D

dj_paige

Legend

Is this Lightroom 6, or some earlier version?

Did you possibly perhaps maybe un-install the Lightroom Creative Cloud application that is required for Lr 6 to check if your serial number/license is valid?

Do you make regular backups of your system disk? Perhaps there is a valid preference file amongst the backups that might be usable.

If you don't have the serial number, and can't find it, there's not much we can do to help.

By the way, saying you don't have the box is pretty much like saying "I have no control over anything" — but — there was nothing stopping you from recording the serial number somewhere where you can retrieve it if needed, did you do that?

J

jaredspauldingAuthor

Participating Frequently

Hi,

Not sure if it is LR6 all I can find is the version number 1117303. I do know it is not cloud based.

I did not do any sort of unistalling of various applications.

I do have regular backups. What is a "valid preference file"?

No, probably didn't make a reference copy of the serial number, which is why I am posting here. But it mostly just seems odd that after eight years it is deciding to ask for it again [awkward face emoji]

D

dj_paige

Legend

I did not do any sort of unistalling of various applications.

And yet these things happen accidentally or unknowingly. Is there a Creative Cloud application installed on your computer?

I do have regular backups. What is a "valid preference file"?

I can't be specific about Lr 6 or earlier any more, as I don't have a Mac and even on Windows I don't remember the details, but you can try to use your operating system to search all of your backups for files whose name ends with .AGPREFS (now maybe way back in Lr 6 it had a different name, I just don't remember any more).

Not sure if it is LR6 all I can find is the version number 1117303.

Where did you find that? Please be specific and detailed.

TheDigitalDog

Inspiring

There is no serial number for a subscription version of LR.

Can you post a screen capture of what you're seeing?

Did you try logging out of, then back into Adobe Creative Cloud?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

J

jaredspauldingAuthor

Participating Frequently

Here is a screen shot:

I have logged out and in numerous times, alas, no avail.

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