Since the recent Lightroom Classic upgrade, cannot synchronize to add new images

Report · Nov 10, 2024

Windows 10, Lightroom Classic v14.0.1. Just recently LrC was updated and it forced this catalog upgrade:

Since then I cannot synchronize photos to add them to my catalog. If I right click on a folder and select Synchronize I see the images are found:

Then I click Synchronize and it just hangs forever. It shows "Importing files" but just stays on this screen forever and does not actual import anything:

When I want to give up I either cancel by clicking the X in the task on the top right or close out of Lightroom:

I get this "No photos or videos were found to import":

Notes:

This process has been working for years and just started failing after this recent upgrade.
The photos are not already in the catalog (searching for a file name from the new folder does not return anything.

Does anyone have any suggestions for how to make this work again? As it stands right now I cannot work at all on new content. Thank you!

System Info:

Lightroom Classic version: 14.0.1 [ 202410161356-30922cfc ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Enterprise Edition
Version: 10.0.19045
Application architecture: x64
System architecture: x64
Logical processor count: 6
Processor speed: 3.5GHz
SqLite Version: 3.36.0
CPU Utilisation: 2.0%
Power Source: Plugged In
Built-in memory: 32665.4 MB
Dedicated GPU memory used by Lightroom: 45.2MB / 2007.1MB (2%)
Real memory available to Lightroom: 32665.4 MB
Real memory used by Lightroom: 1199.1 MB (3.6%)
Virtual memory used by Lightroom: 1037.1 MB
GDI objects count: 840
USER objects count: 3323
Process handles count: 7221
Memory cache size: 347.9MB
Internal Camera Raw version: 17.0 [ 2043 ]
Maximum thread count used by Camera Raw: 4
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 50MB / 16332MB (0%)
Camera Raw real memory: -11811MB / 32665MB (-36%)

Cache1:
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2:
m:347.9MB, n:0.0MB

U-main: 97.0MB

System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1600 pixels
Displays: 1) 1600x900
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 760 (27.21.14.5671)
Init State: GPU for Display supported by default
User Preference: Auto
Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: F:\Pictures\Lightroom\All Pictures\All Pictures-v13-5.lrcat
Settings Folder: C:\Users\sean\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) jb: Syncomatic
3) SmugMug

Config.lua flags:

Audio and Video info: Loading

Report · Nov 10, 2024

And when trying to launch LrC often it will not open now, but I will see multiple Lightroom.exe processes in Task Manager. Force closing them allows me to open it again but something is very unhappy.

Report · Nov 12, 2024

I'm having the same issues you are having.

Report · Nov 12, 2024

I also have similar issues with multiple Lightroom processes in the background and the app does not launch into the forerground. When I kill all of them, it launches. I also run into a problem importing more than 625 images. It would just churn for a long time. Cancelling it says nothing was imported after waiting half an hour. I have plenty of drive space for catalog and images.

Report · Nov 12, 2024

I'm on Windows 11 and can't duplicate your issue. What is "jb: Syncomatic"?

Report · Nov 15, 2024

It is a plugin to sync metadata (needed at one point to resolve a catalog probelm I had): https://www.photographers-toolbox.com/products/jbeardsworth/syncomatic/

I have removed it and the issue remains the same.

Report · Nov 16, 2024

It is a plugin to sync metadata (needed at one point to resolve a catalog probelm I had): https://www.photographers-toolbox.com/products/jbeardsworth/syncomatic/

I have removed it and the issue remains the same.

By @mothra9999

Go to this link and type in "Agent". Be patient. Sometimes it is fast and sometimes they are busy.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Report · Nov 12, 2024

I have the same problem with Windows 10. It was able to import a 625 files after upgrade then got stuck. Now it appears to churn the disk during import on a different folder but nothing gets imported.

Report · Nov 12, 2024

Lightroom Classic version: 14.0.1 [ 202410161356-30922cfc ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19045
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 3.6GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Power Source: Plugged In
Built-in memory: 32700.7 MB
Dedicated GPU memory used by Lightroom: 21.5MB / 8042.0MB (0%)
Real memory available to Lightroom: 32700.7 MB
Real memory used by Lightroom: 2033.3 MB (6.2%)
Virtual memory used by Lightroom: 1990.0 MB
GDI objects count: 827
USER objects count: 2774
Process handles count: 27073
Memory cache size: 61.2MB
Internal Camera Raw version: 17.0 [ 2043 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 22MB / 16350MB (0%)
Camera Raw real memory: -603182MB / 32700MB (-1844%)

Cache1:
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2:
m:61.2MB, n:0.0MB

U-main: 108.0MB

System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1024 pixels
Displays: 1) 3840x2160, 2) 3840x2160, 3) 2560x1440, 4) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce RTX 3050 (32.0.15.6094)
Init State: GPU for Export supported by default
User Preference: Auto
Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: E:\Lightroom12Catalog\Lightroom6Catalog-2-2-v13-4.lrcat
Settings Folder: C:\Users\jack\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Aurora HDR 2019
3) Export to Photomatix Pro
4) Flickr
5) HDR Efex Pro 2
6) Luminar 3
7) Luminar 4
8) Luminar 2018

Config.lua flags:

Audio and Video info: Loading

Report · Nov 15, 2024

I have found that lightroom doesn't like gif's. It seems to get hung on them and stops. I have painstakenly converted all of them to .jpg or .png's and have had some luck on not freezing up after that.

Report · Nov 15, 2024

My folder does not contain GIF's.

Report · Nov 15, 2024

I turned out import does not like MOV files. If there's one in the folder, it hangs the import process.

Report · Nov 23, 2024

Moderators, @Rikk Flohr: Photography: Please merge with this thread about importing video on Windows 10:

https://community.adobe.com/t5/lightroom-classic-bugs/p-import-fails-when-it-encounters-a-corrupt-vi...