Slow in use and slow to open and close

[ashl57717894]

Hi all,

I’ve used LR for a long while.  In the past I found the program to be very responsive and user-friendly.  Since the paid subscriptions came in it is gotten slower, laggy and prone to bugs.

New install or old about the same. 

Currently trying to do the final edits on some photos with basic edits.  I can count the second between selecting a crop and it executing (6 seconds), then more seconds (6-8 seconds) before I can move on to the next photo.

New or old catalogue, not much different

Preview size does not seam to do much

Cache purge no difference.  If fact it purges nothing.  Had to navigate to the folder and clear myself..  Loading the Preference screen is sooooooooooooooooooo slow too.

Cannot use GPU acceleration as I can only edit 1 photo before it breaks.

My system is OK;

LR, Nvidia and windows 10 all patched and up-to-date.

Ryzen 3700X

32 GB Ram

RTX3070

OS on a 466GB drive

Catalog on another SSD.

Has Adobe quietly stopped supporting the Windows Based platform or is it just broken at the moment?

Do I need to move over to a Mac mini?  If so, given my Windows experience.  What would be the practical specs with Ram, CPU and HD to I can work with the program. 

Ash

[ashl57717894]

I got to the point on this issue is did the following:

Unintalled

Restarted

Reinstalled

Restarted

Still have the same issue.

Will have to contact Tech support to fix in the week as LR is no longer usable. 

[jane-e]

@ashl57717894 

I've moved your post from Photoshop to the LR forum for you.

Jane

[ashl57717894]

This weekend had a go at editing on a new Mac pro.  Same issue with cropping after edits.

Looks to be an Adobe Issue.

[Ian Lyons]

Please state which version of Lightroom you're using? Is it Lightroom Classic (icon is LrC) or Lightroom Desktop (icon is Lr)

It would also be helpful if you would provide a copy of your 'System Info' . This can be copied from the Lightroom Help > System Info menu item.

[ashl57717894]

Will do it when I get back from work.  

[ashl57717894]

System info file attached

[Ian Lyons]

@ashl57717894 

You're using Lightroom Classic. I've moved your thread to the correct forum

[John R Ellis]

Please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

[ashl57717894]

Lightroom Classic version: 13.2 [ 202402141005-bf1aeb84 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 10 - Home Premium Edition

Version: 10.0.19045

Application architecture: x64

System architecture: x64

Logical processor count: 16

Processor speed: 3.6GHz

SqLite Version: 3.36.0

CPU Utilisation: 1.0%

Built-in memory: 32691.3 MB

Dedicated GPU memory used by Lightroom: 18.7MB / 8018.0MB (0%)

Real memory available to Lightroom: 32691.3 MB

Real memory used by Lightroom: 948.3 MB (2.9%)

Virtual memory used by Lightroom: 1083.8 MB

GDI objects count: 770

USER objects count: 2329

Process handles count: 2570

Memory cache size: 0.0MB

Internal Camera Raw version: 16.2 [ 1763 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 101MB / 16345MB (0%)

Camera Raw real memory: 102MB / 32691MB (0%)

Cache1: 

NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2: 

T- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache3: 

m:0.0MB, n:0.0MB

U-main: 66.0MB

System DPI setting: 120 DPI

Desktop composition enabled: Yes

Standard Preview Size: 3840 pixels

Displays: 1) 3840x2160

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 

DirectX: NVIDIA GeForce RTX 3070 (31.0.15.5222)

Init State: GPU for Export supported by default

User Preference: Off

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: C:\Users\ashle\OneDrive\Pictures\2024\2024.lrcat

Settings Folder: C:\Users\ashle\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 

1) AdobeStock

2) Flickr

3) Nikon Tether Plugin

4) Topaz Photo AI

Config.lua flags: None

Adapter #1: Vendor : 10de

Device : 2484

Subsystem : 146b10de

Revision : a1

Video Memory : 8018

Adapter #2: Vendor : 1414

Device : 8c

Subsystem : 0

Revision : 0

Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (2- Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: LR5x120

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 0

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_SIZE: 32768

GL_MAX_TEXTURE_UNITS: 4

GL_MAX_VIEWPORT_DIMS: 32768,32768

GL_RED_BITS: 8

GL_RENDERER: NVIDIA GeForce RTX 3070/PCIe/SSE2

GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA

GL_STENCIL_BITS: 8

GL_VENDOR: NVIDIA Corporation

GL_VERSION: 4.6.0 NVIDIA 552.22

GPUDeviceEnabled: false

OGLEnabled: true

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[Ian Lyons]

From your System Info

Library Path: C:\Users\ashle\OneDrive\Pictures\2024\2024.lrcat

You're storing the LrC catalog in a folder that's within the OneDrive (cloud) folder. Doing so is known to cause issues. Best you move it out of the OneDrive path.

[GoldingD]

Library Path: C:\Users\ashle\OneDrive\Pictures\2024\2024.lrcat

I may be wrong about this, but my understanding is the presence of the "OneDrive" in that application path indicates that the catalog is being automatically synced/copied to OneDrive, not that the catalog is actually on OneDrive.

Both the catalog being on OneDrive, and the catalog being automatically synced/copied to OneDrive are very very bad, and should be avoided.

If the catalog is on OneDrive, that will slow LrC performance down, and will eventually lead to a corrupted catalog. DO NOT STORE CATALOGS on NETWORK SHARES

If the catalog is being synced/copied to One Drive, then that will slow down LrC performance, as each and every edit will result in a communication to/from OneDrive, and if OneDrive is acting up (often) the LrC performance can be brought down to it's knees.

Avid mixing LrC catalogs and  OneDrive, oh you could separately outside of LrC copy the catalog to OneDrive if you want as a backup, but not while LrC is running.

[Ian Lyons]

@GoldingD 

From System Info provided by OP

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: C:\Users\ashle\OneDrive\Pictures\2024\2024.lrcat

Settings Folder: C:\Users\ashle\AppData\Roaming\Adobe\Lightroom

The LrC application and Settings are not being stored in a folder within the OneDrive path. 

[ashl57717894]

Hi there,

Moved the drives around as suggested and it worked......  The week after it was back to being slow, but not as bad as before.

The fix i have found that works is to drop the screen resolution down from 4K to 1920.  

[Ian Lyons]

Below link provided additional information from Adobe  regarding the use of OneDrive.

https://helpx.adobe.com/lightroom-classic/kb/catalog-faq-lightroom.html

[ashl57717894]

Many thanks, Ian and GoldingD.

When I get back home on the weekend I will move drives around.  Will also check this setting on the Mac to.  

I'll get back to you after the weekend once tested

Ash

[John R Ellis]

"Cannot use GPU acceleration as I can only edit 1 photo before it breaks."

By "breaks" do you mean really slowing down, or some other symptoms?

[ashl57717894]

The next photo I move onto is grey.  

You have to re start to see the next photo