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Slow in use and slow to open and close

Explorer ,
May 05, 2024 May 05, 2024

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Hi all,

I’ve used LR for a long while.  In the past I found the program to be very responsive and user-friendly.  Since the paid subscriptions came in it is gotten slower, laggy and prone to bugs.

New install or old about the same. 

Currently trying to do the final edits on some photos with basic edits.  I can count the second between selecting a crop and it executing (6 seconds), then more seconds (6-8 seconds) before I can move on to the next photo.

New or old catalogue, not much different

Preview size does not seam to do much

Cache purge no difference.  If fact it purges nothing.  Had to navigate to the folder and clear myself..  Loading the Preference screen is sooooooooooooooooooo slow too.

Cannot use GPU acceleration as I can only edit 1 photo before it breaks.

 

My system is OK;

LR, Nvidia and windows 10 all patched and up-to-date.

Ryzen 3700X

32 GB Ram

RTX3070

OS on a 466GB drive

Catalog on another SSD.

Has Adobe quietly stopped supporting the Windows Based platform or is it just broken at the moment?

Do I need to move over to a Mac mini?  If so, given my Windows experience.  What would be the practical specs with Ram, CPU and HD to I can work with the program. 

 

Ash

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Explorer ,
May 05, 2024 May 05, 2024

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I got to the point on this issue is did the following:

Unintalled

Restarted

Reinstalled

Restarted

Still have the same issue.

Will have to contact Tech support to fix in the week as LR is no longer usable. 

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Community Expert ,
May 05, 2024 May 05, 2024

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@ashl57717894 

 

I've moved your post from Photoshop to the LR forum for you.

 

Jane

 

 

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Explorer ,
May 12, 2024 May 12, 2024

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This weekend had a go at editing on a new Mac pro.  Same issue with cropping after edits.

Looks to be an Adobe Issue.

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Community Expert ,
May 05, 2024 May 05, 2024

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Please state which version of Lightroom you're using? Is it Lightroom Classic (icon is LrC) or Lightroom Desktop (icon is Lr)

 

It would also be helpful if you would provide a copy of your 'System Info' . This can be copied from the Lightroom Help > System Info menu item.

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Explorer ,
May 09, 2024 May 09, 2024

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Will do it when I get back from work.  

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Explorer ,
May 10, 2024 May 10, 2024

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System info file attached

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Community Expert ,
May 12, 2024 May 12, 2024

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@ashl57717894 

 

You're using Lightroom Classic. I've moved your thread to the correct forum

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LEGEND ,
May 12, 2024 May 12, 2024

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Please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

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Explorer ,
May 12, 2024 May 12, 2024

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Lightroom Classic version: 13.2 [ 202402141005-bf1aeb84 ]
 
License: Creative Cloud
 
Language setting: en
 
Operating system: Windows 10 - Home Premium Edition
 
Version: 10.0.19045
 
Application architecture: x64
 
System architecture: x64
 
Logical processor count: 16
 
Processor speed: 3.6GHz
 
SqLite Version: 3.36.0
 
CPU Utilisation: 1.0%
 
Built-in memory: 32691.3 MB
 
Dedicated GPU memory used by Lightroom: 18.7MB / 8018.0MB (0%)
 
Real memory available to Lightroom: 32691.3 MB
 
Real memory used by Lightroom: 948.3 MB (2.9%)
 
Virtual memory used by Lightroom: 1083.8 MB
 
GDI objects count: 770
 
USER objects count: 2329
 
Process handles count: 2570
 
Memory cache size: 0.0MB
 
Internal Camera Raw version: 16.2 [ 1763 ]
 
Maximum thread count used by Camera Raw: 5
 
Camera Raw SIMD optimization: SSE2,AVX,AVX2
 
Camera Raw virtual memory: 101MB / 16345MB (0%)
 
Camera Raw real memory: 102MB / 32691MB (0%)
 
 
 
Cache1: 
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB
 
 
 
Cache2: 
T- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB
 
 
 
Cache3: 
m:0.0MB, n:0.0MB
 
 
 
U-main: 66.0MB
 
 
 
System DPI setting: 120 DPI
 
Desktop composition enabled: Yes
 
Standard Preview Size: 3840 pixels
 
Displays: 1) 3840x2160
 
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
 
 
 
Graphics Processor Info: 
 
DirectX: NVIDIA GeForce RTX 3070 (31.0.15.5222)
 
Init State: GPU for Export supported by default
 
User Preference: Off
 
 
 
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
 
Library Path: C:\Users\ashle\OneDrive\Pictures\2024\2024.lrcat
 
Settings Folder: C:\Users\ashle\AppData\Roaming\Adobe\Lightroom
 
 
 
Installed Plugins: 
 
1) AdobeStock
 
2) Flickr
 
3) Nikon Tether Plugin
 
4) Topaz Photo AI
 
 
 
Config.lua flags: None
 
 
 
Adapter #1: Vendor : 10de
 
Device : 2484
 
Subsystem : 146b10de
 
Revision : a1
 
Video Memory : 8018
 
Adapter #2: Vendor : 1414
 
Device : 8c
 
Subsystem : 0
 
Revision : 0
 
Video Memory : 0
 
AudioDeviceIOBlockSize: 1024
 
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (2- Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
 
AudioDeviceNumberOfChannels: 2
 
AudioDeviceSampleRate: 48000
 
Build: LR5x120
 
Direct2DEnabled: false
 
GL_ACCUM_ALPHA_BITS: 16
 
GL_ACCUM_BLUE_BITS: 16
 
GL_ACCUM_GREEN_BITS: 16
 
GL_ACCUM_RED_BITS: 16
 
GL_ALPHA_BITS: 0
 
GL_BLUE_BITS: 8
 
GL_DEPTH_BITS: 24
 
GL_GREEN_BITS: 8
 
GL_MAX_3D_TEXTURE_SIZE: 16384
 
GL_MAX_TEXTURE_SIZE: 32768
 
GL_MAX_TEXTURE_UNITS: 4
 
GL_MAX_VIEWPORT_DIMS: 32768,32768
 
GL_RED_BITS: 8
 
GL_RENDERER: NVIDIA GeForce RTX 3070/PCIe/SSE2
 
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
 
GL_STENCIL_BITS: 8
 
GL_VENDOR: NVIDIA Corporation
 
GL_VERSION: 4.6.0 NVIDIA 552.22
 
GPUDeviceEnabled: false
 
OGLEnabled: true
 
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Community Expert ,
May 12, 2024 May 12, 2024

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From your System Info

 

Library Path: C:\Users\ashle\OneDrive\Pictures\2024\2024.lrcat

 

You're storing the LrC catalog in a folder that's within the OneDrive (cloud) folder. Doing so is known to cause issues. Best you move it out of the OneDrive path.

 

 

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LEGEND ,
May 13, 2024 May 13, 2024

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Library Path: C:\Users\ashle\OneDrive\Pictures\2024\2024.lrcat

I may be wrong about this, but my understanding is the presence of the "OneDrive" in that application path indicates that the catalog is being automatically synced/copied to OneDrive, not that the catalog is actually on OneDrive.

 

Both the catalog being on OneDrive, and the catalog being automatically synced/copied to OneDrive are very very bad, and should be avoided.

 

If the catalog is on OneDrive, that will slow LrC performance down, and will eventually lead to a corrupted catalog. DO NOT STORE CATALOGS on NETWORK SHARES

 

If the catalog is being synced/copied to One Drive, then that will slow down LrC performance, as each and every edit will result in a communication to/from OneDrive, and if OneDrive is acting up (often) the LrC performance can be brought down to it's knees.

 

Avid mixing LrC catalogs and  OneDrive, oh you could separately outside of LrC copy the catalog to OneDrive if you want as a backup, but not while LrC is running.

 

 

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Community Expert ,
May 13, 2024 May 13, 2024

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From System Info provided by OP
 
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
 
Library Path: C:\Users\ashle\OneDrive\Pictures\2024\2024.lrcat
 
Settings Folder: C:\Users\ashle\AppData\Roaming\Adobe\Lightroom
 
The LrC application and Settings are not being stored in a folder within the OneDrive path. 
 
 

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Explorer ,
May 31, 2024 May 31, 2024

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LATEST

Hi there,

 

Moved the drives around as suggested and it worked......  The week after it was back to being slow, but not as bad as before.

The fix i have found that works is to drop the screen resolution down from 4K to 1920.  

 

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Community Expert ,
May 13, 2024 May 13, 2024

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Below link provided additional information from Adobe  regarding the use of OneDrive.

 

https://helpx.adobe.com/lightroom-classic/kb/catalog-faq-lightroom.html

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Explorer ,
May 13, 2024 May 13, 2024

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Many thanks, Ian and GoldingD.

 

When I get back home on the weekend I will move drives around.  Will also check this setting on the Mac to.  

 

I'll get back to you after the weekend once tested

 

Ash

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LEGEND ,
May 12, 2024 May 12, 2024

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"Cannot use GPU acceleration as I can only edit 1 photo before it breaks."

 

By "breaks" do you mean really slowing down, or some other symptoms?

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Explorer ,
May 13, 2024 May 13, 2024

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The next photo I move onto is grey.  

You have to re start to see the next photo

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