SmugMug Publishing Problem

Question

I have exhausted all avenues with getting help from SmugMug on this issue so I am hoping someone in this forum can help.  For some reason, when I attempt to publish images to any of my SmugMug galleries, the progress will make it to around 19-20% and then it just sits there and nothing else happens.  SmugMug sent me 2 new plug-ins (these releases aren't even available yet from Adobe Creative Cloud) and the same thing happens.  I have sent them numerous log files and they keep telling me that a handful of people are having the same problem and that their LR development team is looking into it.  Eventually, all of my images will publish--but I have to exit LR a half dozen times and then launch it again and publish again and then another 10 or 15% of the images will get published and then it just sits there and I'll have to exit LR and start it over.  Every now and then I will get the message within LR that "some export operations were not performed; The connection with the server was reset and the operation timed out", but normally I have to initiate a LR exit and restart as the progress meter of the upload will just sit there.  I've attached a few screenshots.  My catalog is optimized.  Any input would be appreciated.  Thanks

GoldingD · Accepted Answer

Yeah, as soon as I connected it to Ethernet I noticed that I was still on WiFi, so I disabled it and tried many times to publish to my SmugMug galleries and had absolutely no issues. I logged into my Xfinity router and I have it setup with 2 channels--one is on 2.4ghz and is used for my security cameras and the other is on a 5.0ghz channel. Even when I connected ONLY my desktop to the 5.0ghz channel and made sure nothing else was connected to it, I still couldn't publish. You mention that there is some software you can download to run an analysis. Do you have any recommendations? I thought about adding another channel but I don't think I can--looks like I can only have a 2.4ghz and 5.0ghz channel and nothing more. I called Xfinity about it and that was a complete waste of time. AGain, thanks for all your help.

I have it setup with 2 channels--one is on 2.4ghz and is used for my security cameras and the other is on a 5.0ghz channel.

By @FSchleyhahn

2.4 GHz and 5.0 GHz are the frequency's available , not the channels. the first link below discusses channels. Your Infinity is probably set to Auto for selecting the channel. The second and third link is from Xfinity on the topic. Playing with channels can be getting into the weeds, and a bit past non info tech types. If you are happy now, then no big reason to go further. Also, as you may have noted, placing some devices on the 5GHz frequency can help as many devices cannot reside at 5GHz giving you more room, and the channels at 5GHz have more separation and are less prone to conflicts. So it is easier to 1 move to Ethernet where possible and 2 if not able to go with Ethernet, move from 2.4 to 5GHz where possible, than playing with channels.

I would think that a tech at Xfinity could help with that. Not impressed with the lack of support they gave you. Also not impressed with the Xfinity support documents.

GoldingD · Answer

networkConnectionLost also see:https://news.smugmug.com/smug-tip-of-the-week-troubleshooting-your-connection-76573123834e andbrand new Xfinity RouterAre you connected by WiFi or Ethernet to that gateway/router?If WiFi, can you connect via Ethernet? (cable)

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