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James Jiao
James Jiao
Inspiring
July 31, 2024
Answered

some photos greyed out

  • July 31, 2024
  • 5 replies
  • 2035 views

some photos greyed out and reappear  only when I click it. At the right bottom corner, edits are not displayed. Can anyone help?  Jimmy

 

    This topic has been closed for replies.
    Correct answer James Jiao

    Hi, incidently I "solved" the problem. I just select all (command+A), all the photos will display gradually. 

    5 replies

    GoldingD
    GoldingD
    Legend
    August 1, 2024

     

    Operating system: Mac OS 14
Version: 14.1.1 [23B81]

     

    I do not think that your MACOS is the cause. But, I do think that their are updates, and even if the updates do not fix this issue, they may be important to your computers security, and other issues. Oh, and any GPU driver issue, would be addressed via MACOS updates.

     

      James Jiao
      James JiaoAuthorCorrect answer
      Inspiring
      August 3, 2024

      Hi, incidently I "solved" the problem. I just select all (command+A), all the photos will display gradually. 

      James Jiao
      James JiaoAuthor
      Inspiring
      August 4, 2024
      quote

      Hi, incidently I "solved" the problem. I just select all (command+A), all the photos will display gradually. 


      By @James Jiao

      Interesting. thinking about what that process may have accomplished. If I understand correctly, selecting an image would trigger a refresh of the library preview if necessary, so selecting all would trigger a refresh for all where necessary.

       

      Perhaps a more knowledgeable member can reply?? If nothing else other than to say hay David, wrong.

       

      P.S. As you discovered a solution, can you mark your reply as correct? That helps other members searching for correct answers to issues.

       

      from: https://community.adobe.com/t5/using-the-community-discussions/community-how-to-guide-tips-amp-best-practices/td-p/11601738

       

       

       


      Thanks.  will mark it as "correct" answer, but I still do not know how to solve the other problem: at the right bottom corner of a photo, edits are not displayed. 

      I have to go to each photo in the develop mode and click one of the edits in history, then the icons indicating adjustment appear. could you or anyone else help?

        AxelMatt
        Community Expert
        AxelMattCommunity Expert
        Community Expert
        August 1, 2024

        Please try to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

        Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

        https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

         

        Another step is to try to reset the Lightroom preferences.

        https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

        It's recommended to backup your preferences before you reset the preferences to the default settings:

        https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

         

        If this doesn't help we need more informations about your environment. Please provide also a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

         

        My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
        James Jiao
        James JiaoAuthor
        Inspiring
        August 1, 2024

        Thanks and I have tried the first two options but the problem remains. Here is the system info:

         

        Lightroom Classic version: 13.4 [ 202406181129-60d181b7 ]
        License: Creative Cloud
        Language setting: en-HK
        Operating system: Mac OS 14
        Version: 14.1.1 [23B81]
        Application architecture: x64
        Logical processor count: 16
        Processor speed: 3.6GHz
        SqLite Version: 3.36.0
        Built-in memory: 32,768.0 MB
        Dedicated GPU memory used by Lightroom: 259.9MB / 8,192.0MB (3%)
        Real memory available to Lightroom: 32,768.0 MB
        Real memory used by Lightroom: 1,763.0 MB (5.3%)
        Virtual memory used by Lightroom: 44,850.6 MB
        Memory cache size: 158.6MB
        Internal Camera Raw version: 16.4 [ 1897 ]
        Maximum thread count used by Camera Raw: 5
        Camera Raw SIMD optimization: SSE2,AVX,AVX2
        Camera Raw virtual memory: 223MB / 16383MB (1%)
        Camera Raw real memory: 225MB / 32768MB (0%)

        Cache1:
        Final1- RAM:205.0MB, VRAM:0.0MB, IMG_1597.CR2
        NT- RAM:205.0MB, VRAM:0.0MB, Combined:205.0MB

        Cache2:
        m:158.6MB, n:205.3MB

        U-main: 129.0MB

        Standard Preview Size: 1440 pixels
        Displays: 1) 5120x2880

        Graphics Processor Info:
        Metal: AMD Radeon Pro 580X
        Init State: GPU for Export supported by default
        User Preference: Auto

        Application folder: /Applications/Adobe Lightroom Classic
        Library Path: /Users/jimmyjiao/Documents/LrClassicLogs total/Backups/2020-06-04 1008/Corrupt Catalogs 2/Photo2020Jan-v13-3.lrcat
        Settings Folder: /Users/jimmyjiao/Library/Application Support/Adobe/Lightroom

        Installed Plugins:
        1) AdobeStock
        2) Aperture/iPhoto Importer Plug-in
        3) Flickr
        4) Nikon Tether Plugin

        Config.lua flags:

         

         

        GoldingD
        GoldingD
        Legend
        July 31, 2024

         

         

         

         

         

        James Jiao
        James JiaoAuthor
        Inspiring
        August 1, 2024

        thank you for the two questions. Here are the answers: 

        1: When I moved the cursor to the three dots, I can see "loading....", so you are probabaly right, but this has been like that... When I I click any of these greyed box, the image reappears. 

        2: No. 

        Here is the todays screen shot:

         

         

        GoldingD
        GoldingD
        Legend
        August 1, 2024

        Did you go and delete the library preview cache? The preview folder?

        James Jiao
        James JiaoAuthor
        Inspiring
        July 31, 2024

        Thanks for your quick reply. Yes I did that already. You can see the system regenerated a new Previews.lrdata file but the problem remained the same.

         

         

        AxelMatt
        Community Expert
        AxelMattCommunity Expert
        Community Expert
        July 31, 2024

        That's the catalog file and not the preview cache!!

        Delete this:

         

         

        My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
        AxelMatt
        Community Expert
        AxelMattCommunity Expert
        Community Expert
        July 31, 2024

        It seems there's a problem with the preview cache.

        Goto the folder that contains your Lightroom catalog in Finder. The default location is in the Pictures/Lightroom folder under your user folder. Search the [Catalog-name] Previews.lrdata file and drag it to the trash. Then restart Lightroom.

         

        More informations you'll find here: Lightroom error on preview cache or displays gray thumbnails (adobe.com)

         

        My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
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