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M
Maverick_87
Known Participant
November 28, 2022
Question

sorry an error occurred

  • November 28, 2022
  • 3 replies
  • 4113 views

Hello, recently I've upgraded my PC hardware, and I tried to launch Lightroom CC 2023 version 12. And I got the message: "Sorry, an error occurred" then it closed. I've tried to run it as an administor It crashes immediately without the message. I tried to reinstall, and uninstall and even format the OS (win11 pro, everything is updated from windows update to drivers and bios). Photoshops work perfectly but regular Lightroom not.

 

This is my

 

new PC (I believe it is enough for Lrc..)

 

MSI Creator 32 PS321URV

Intel Core i9-13900K

ADATA XPG Levante 360 AIO

Gigabyte Z790 AERO G

Crucial 32GB DDR5 4800Mhz

Samsung 980 PRO PCle 4.0 NVMe M.2 2TB

Samsung SSD 840 EVO 1TB

Creative AE-5 Plus

Nvidia 3080Ti (I'm always using the Studio version driver).

PSU ROG THOR 850W Thanks

This topic has been closed for replies.

3 replies

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
November 29, 2022

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

 

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

It's recommended to backup your preferences before you reset the preferences to the default settings:

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
M
Maverick_87Author
Known Participant
November 29, 2022

I can't I can't launch LRC it crash it immediately.

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
November 29, 2022

Have you read this?

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
dj_paige
dj_paige
Legend
November 28, 2022

Hi ... there is no such software as "Lightroom CC" and there is no version "2023". We need the exact name and exact version NUMBER of your software.

M
Maverick_87Author
Known Participant
November 29, 2022

Classic 12.0.0.1 2022

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
November 28, 2022

Heavy specs! You've done major troubleshooting already. I'll help you figure this out.

 

What version of Lightroom are you working on? Lightroom Classic or Lightroom desktop?

If you're working on Lightroom classic, where do you keep your Lightroom Catalog? Internal drive or an external drive?

If you're working on Lightroom desktop, do you have any antivirus, firewall, or VPN service that might control how the application uses the internet?

 

Open the Event Viewer from Windows Search.

  • Go to Windows Logs > Application Logs & look for Error & Warning logs.

  • Share the log related to Lightroom's crash instance here, along with the screenshot of the error.


Thanks!
Sameer K

 

    M
    Maverick_87Author
    Known Participant
    November 29, 2022

    Hello, I got lightroom cc v12.0.1.1, I also tried regular lightroom and it also crashed.

    I can even launch it. My catalog is on Internal drive. 

    For the antivirus and firewall I got Avast premium. 

     

    Here's the info form the event viewer 
    Crawl could not be completed on content source <iehistory://{S-1-5-21-1511546055-2403848930-3355350852-1001}/>.


    Exception code: 0xc0000005
    Fault offset: 0x0019ff21
    Faulting process id: 0x0x25BC
    Faulting application start time: 0x0x1D9039A16A8ED15
    Faulting application path: C:\Program Files (x86)\IObit\Driver Booster\10.1.0\dbbf.exe
    Faulting module path: unknown
    Report Id: a68eeedd-d799-467c-b698-0cf620759f32
    Faulting package full name:

     

    Faulting application name: dbbf.exe, version: 1.0.0.97, time stamp: 0x6369c445
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000409
    Fault offset: 0x0019ff21
    Faulting process id: 0x0x25BC
    Faulting application start time: 0x0x1D9039A16A8ED15
    Faulting application path: C:\Program Files (x86)\IObit\Driver Booster\10.1.0\dbbf.exe
    Faulting module path: unknown
    Report Id: efc0b2f3-3e20-4f9b-9d15-c965e589024b
    Faulting package full name:

     

    Faulting application name: SearchHost.exe, version: 622.26307.35.0, time stamp: 0x633b7eda
    Faulting module name: Windows.UI.Xaml.dll, version: 10.0.22621.819, time stamp: 0x156a1cdc
    Exception code: 0xc000027b
    Fault offset: 0x00000000005af9b1
    Faulting process id: 0x0x1EE0
    Faulting application start time: 0x0x1D902FDF185A269
    Faulting application path: C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe
    Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
    Report Id: b8b2bba5-1d91-4f4d-a079-fa72178082a8
    Faulting package full name: MicrosoftWindows.Client.CBS_1000.22636.1000.0_x64__cw5n1h2txyewy

     

    The program setup.exe version 1.0.2018.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

     

     

     

     

     

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