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MichaelAlbany
Known Participant
December 12, 2017
Answered

Support? What support? Aspect Ratios not working.

  • December 12, 2017
  • 2 replies
  • 4370 views

I need to set an aspect ration to exactly 800x533 pixels. Lightroom keeps overwriting my custom setting and changing it to 2x3 - 4x6, which is actually 800x533.33. When exported at 800x533 this changes the settings to either 800x532 or 533x799, neither of which is acceptable to my client.  They want 800x533, exactly.

As a professional I expect support options. I got into chat and waited 146 minutes and got now one to answer. Phone support is worse. Why do I pay you people for a program that doesn't work properly if I can't get support?  The next message I expect will be "We haven't heard from you so we will assume your issue is resolved and we have closed the case." Don't you dare.

    This topic has been closed for replies.
    Correct answer johnrellis

    5 months later. Still a major issue and this time its going to cost me thousands os dollars.


    5 months later. Still a major issue and this time its going to cost me thousands os dollars.

    The original bug report is four years old, and I'm sure the bug has been present from long before then.  Unfortunately, only 12 people have clicked Me Too on the bug report, and even more unfortunately, Adobe Principal Computer Scientist Simon Chen posted an incorrect analysis of the problem, essentially saying there was no practical solution to the problem. I suspect this closed the issue internally within Adobe.

    Nevertheless, I provided a correct analysis, explaining how the fix would involve just a few lines of code: Lightroom: I can't add (certain) custom crop ratios | Photoshop Family Customer Community .  I backed up that analysis with what was originally intended to be just a demonstration script but, as the result of customer requests, soon became a full-blown plugin, Any Crop.  It would be much better for Adobe simply to fix the few lines of code, but I suspect that won't happen before the next ice age -- not enough people complaining to them about it, combined with an internal seemingly authoritative analysis saying there's no easy solution.

    2 replies

    ManiacJoe
    ManiacJoe
    Inspiring
    December 12, 2017

    The aspect ratio sets the shape of the image.

    The actual pixel size of the shape is set in the Export dialog in the "resize" section.

    If you need to crop the picture to an exact number of pixels, you may need to switch to Photoshop.

    M
    MichaelAlbanyAuthor
    Known Participant
    December 12, 2017

    Yes but when you export at those dimensions the image is off by 1 pixel every time. photoshop is. To an option because of centering issues and  even with batch processing it doesn’t allow that adjustment option prior to saving, at least not in a practical way when exporting over 100 images at a time.

    if LR would stop over riding the aspect ratio I can work around the rest.  Is there a way to eliminate the defaults?

    Todd Shaner
    Todd Shaner
    Legend
    December 13, 2017

    @trshaner - That is the answer I was looking for. Not hoping for, but it is the right answer.

    As for the second part of my question, the rant. If Adobe won't talk to us about Lightroom, even to the CC members, how do we tell them that this is not a feature in our view, but in fact a bug that is something that needs correcting?

    Unless you enter that you have a activation issue you can't get them to talk to you via chat or phone. On top of that, the last 3 times I was able to talk to them, I would be escalated to tier2. That meant waiting for someone to look at the issue. About a week later I got notifications that due to them not hearing from me they would close the case. This is when they were supposed to call me. Not that I could call, would know who to call, or had a number to call!


    MichaelAlbany  wrote

    As for the second part of my question, the rant. If Adobe won't talk to us about Lightroom, even to the CC members, how do we tell them that this is not a feature in our view, but in fact a bug that is something that needs correcting?

    Add your 'Me To' vote and comments at the below bug report. It can only help!

    Lightroom: I can't add (certain) custom crop ratios | Photoshop Family Customer Community

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    December 12, 2017

    This is a user to user forum.   If you want to demand options, this is the wrong place. 

    If you want help from other users, drop the attitude and then ask the question. 

      M
      MichaelAlbanyAuthor
      Known Participant
      December 12, 2017

      The question is in the first paragraph. As for the attitude, I pay over $500. A year to this company and I haven’t had a support question addressed in over 8 years. I am referred here every time. I’m a bit sick of it.

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