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MichaelAlbany
Known Participant
December 12, 2017
Answered

Support? What support? Aspect Ratios not working.

  • December 12, 2017
  • 2 replies
  • 4386 views

I need to set an aspect ration to exactly 800x533 pixels. Lightroom keeps overwriting my custom setting and changing it to 2x3 - 4x6, which is actually 800x533.33. When exported at 800x533 this changes the settings to either 800x532 or 533x799, neither of which is acceptable to my client.  They want 800x533, exactly.

As a professional I expect support options. I got into chat and waited 146 minutes and got now one to answer. Phone support is worse. Why do I pay you people for a program that doesn't work properly if I can't get support?  The next message I expect will be "We haven't heard from you so we will assume your issue is resolved and we have closed the case." Don't you dare.

    This topic has been closed for replies.
    Correct answer johnrellis

    5 months later. Still a major issue and this time its going to cost me thousands os dollars.


    5 months later. Still a major issue and this time its going to cost me thousands os dollars.

    The original bug report is four years old, and I'm sure the bug has been present from long before then.  Unfortunately, only 12 people have clicked Me Too on the bug report, and even more unfortunately, Adobe Principal Computer Scientist Simon Chen posted an incorrect analysis of the problem, essentially saying there was no practical solution to the problem. I suspect this closed the issue internally within Adobe.

    Nevertheless, I provided a correct analysis, explaining how the fix would involve just a few lines of code: Lightroom: I can't add (certain) custom crop ratios | Photoshop Family Customer Community .  I backed up that analysis with what was originally intended to be just a demonstration script but, as the result of customer requests, soon became a full-blown plugin, Any Crop.  It would be much better for Adobe simply to fix the few lines of code, but I suspect that won't happen before the next ice age -- not enough people complaining to them about it, combined with an internal seemingly authoritative analysis saying there's no easy solution.

    2 replies

    ManiacJoe
    ManiacJoe
    Inspiring
    December 12, 2017

    The aspect ratio sets the shape of the image.

    The actual pixel size of the shape is set in the Export dialog in the "resize" section.

    If you need to crop the picture to an exact number of pixels, you may need to switch to Photoshop.

    M
    MichaelAlbanyAuthor
    Known Participant
    December 12, 2017

    Yes but when you export at those dimensions the image is off by 1 pixel every time. photoshop is. To an option because of centering issues and  even with batch processing it doesn’t allow that adjustment option prior to saving, at least not in a practical way when exporting over 100 images at a time.

    if LR would stop over riding the aspect ratio I can work around the rest.  Is there a way to eliminate the defaults?

    Todd Shaner
    Todd Shaner
    Legend
    May 17, 2018

    Trshaner,  any rope was cropping to the pixel size requested but only in the center of the image, not reducing the image and cropping excess. If that is it’s intension it is working.  However, this is not the solution I’m looking for. I tried a few different ways and got very similar results. 

    Since the the results were not what needed I have since deleted the plugin and I am investigating other options.

    Also, I just marked johnrellis’s answer correct as, “it is a bug” is the right answer. Not loving the “resolution”, but he described the issue perfectly.

    Additionally, his timeline of the next ice age is probably pretty accurate.


    MichaelAlbany  wrote

    Trshaner,  any rope was cropping to the pixel size requested but only in the center of the image, not reducing the image and cropping excess. If that is it’s intension it is working.  However, this is not the solution I’m looking for. I tried a few different ways and got very similar results. 

    OK, it sounds like the  plugin settings are incorrect for the desired 800x533 crop ratio AND your not using the LR Export module to resize the full-size cropped original file to the target 800x533 pixel size. It works for me–See if this helps.

    Create the 800x533 Any Crop preset using the below settings.

    Select the new 800x533 preset and 'Apply to all to apply the crop to all selected image files.

    Next Export the selected cropped image files using the below LR Export module settings.

    NOTE: The W & H are both set to 800 to constrain landscape and portrait images to 800.

    You could also use 'Long Edge' = 800.

    Here's the results using a 5616x3744 Canon 5D MKII CR2 file. The 800x533 Any Crop preset crops it to 5616x3744, which is a mere 2 pixel crop off of the short edge. Both landscape and portrait image files export correctly to 800x533 and 533x800

    If you're trying to do something different you'll need to provide more details.....the devil is in the details!

      B
      Community Expert
      Bill SpragueCommunity Expert
      Community Expert
      December 12, 2017

      This is a user to user forum.   If you want to demand options, this is the wrong place. 

      If you want help from other users, drop the attitude and then ask the question. 

        M
        MichaelAlbanyAuthor
        Known Participant
        December 12, 2017

        The question is in the first paragraph. As for the attitude, I pay over $500. A year to this company and I haven’t had a support question addressed in over 8 years. I am referred here every time. I’m a bit sick of it.

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