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sandra25192107cgnk
Participant
July 10, 2022
Question

Suppression de mes achats

  • July 10, 2022
  • 1 reply
  • 104 views

J'ai juste changé de téléphone et en m'identifiant sur le nouveau tous mes achats ont disparus comme si je n'avais jamais rien acheté.

Que faire pour récupérer mes achats et mes montages photos ?

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1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
July 11, 2022

Hi Sandra,


Thanks for reaching out. We're sorry for the trouble. We'll need a little more information.

Could you please specify the version of Lightroom you are currently working on? Is it Adobe Lightroom (Desktop), Lightroom Mobile (iOS/Android), or Lightroom Classic (macOS/Windows)?

 

You have mentioned changing mobiles. Assuming you were working on Lightroom Mobile, all the images & presets are stored in the cloud under your Adobe email account if you have an active subscription. - I have checked your profile & we could not find any active subscription. Could you please share any of your email accounts that you might have used before with me via DM so I can look into it?

 

If you did not have an active subscription to Adobe Lightroom, please check this article to learn more: https://helpx.adobe.com/lightroom-cc/using/lost-photos-presets-lightroom-mobile.html

 

We hope to hear from you soon,

Thanks!
Sameer K

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