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jensrohdedk
Participant
July 1, 2018
Answered

Sync errors with creative cloud

  • July 1, 2018
  • 1 reply
  • 390 views

Hi guys,

I've switched back to Lightroom, because I would like to use Creative Cloud. So my workflow quite often is to upload photographs from my iPad with the Lightroom CC app, do a lot of my editing from the iPad, and then when I get backup home, I start Lightroom Classic CC. It syncs with the cloud, and I can do the finishing touches and print.

And at large this is working just fine. But not always...

When Classic CC downloads the photographs from the cloud, it quite often corrupts one or two of them, so they have the little black "!" in the upper right corner of the thumbnail. Only way to fix it (it seems) is to download the photograph with Lightroom CC and then replace the local copy.

I've read several articles on sync problems, and based on the suggestions I have:

  • Checked my internet connection (100Mbps fiber, wired network) - no problems.
  • Scanned my disk for errors - no errors.

Any hints, solutions? It is driving me nuts.

I'm running Lightroom Classic CC 7.4 (the problem was also present in earlier versions) on a Windows 10 laptop. Everything is updated to the latest patch level.

Thanks in advance,

Jens Rohde

This topic has been closed for replies.
Correct answer Ian Lyons

Unfortunately, it's something many customers have experienced. Adobe actually claimed to have fixed the issue in Lr7.2 but that turned out not to be the case. The work around you already make use of is as good as it gets until Adobe find a proper fix. In meantime, it would be helpful to add your voice/experience to this thread Lightroom: Corrupt Images from LR CC to LR Classic CC | Photoshop Family Customer Community

Unlike this forum, above link and forum is monitored by Adobe QE

1 reply

Ian Lyons
Community Expert
Ian LyonsCommunity ExpertCorrect answer
Community Expert
July 1, 2018

Unfortunately, it's something many customers have experienced. Adobe actually claimed to have fixed the issue in Lr7.2 but that turned out not to be the case. The work around you already make use of is as good as it gets until Adobe find a proper fix. In meantime, it would be helpful to add your voice/experience to this thread Lightroom: Corrupt Images from LR CC to LR Classic CC | Photoshop Family Customer Community

Unlike this forum, above link and forum is monitored by Adobe QE

jensrohdedk
Participant
July 1, 2018

Hi Ian,

Thanks for your feedback. I have added my story to the thread you mention. Guess I just have to apply patience then...

Regards,

Jens Rohde