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michaelm84780144
Participating Frequently
May 22, 2024
Question

Sync issues with new update

  • May 22, 2024
  • 4 replies
  • 657 views

Since updating to the new version of Lightroom, 13.3, i was forced to update my catalog. Which btw is large.

So after spending 2 nights a few weeks ago having to resync my entire catalog with Adobe due to an unspecified error in syncing, tonight I come on to find 8,028 images stuck in error sync mode. 

 

When i reached out to Adobe support i was 'hung up on' after having more than 40 minutes wasted each time by the support agents when they realized they probably couldn't figure this out.

 

The website version of LR says the system has to open the images on Lillith, my OLD laptop. But opening lightroom on my laptop i have now shows no issues with syncing etc? 

I am so confused and frankly, annoyed about how Adobe support handled me.

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    4 replies

    cptrk
    cptrk
    Participant
    May 24, 2024

    I have the same issue on macOS.

     

    No errors in sync issues online but both Lightroom Classic and CC are showing items syncing continuously.

      M
      michaelm84780144Author
      Participating Frequently
      May 27, 2024

      Same issue still here, 140 images stuck on sync. No issues on mobile apps, but odd errors about sync state updates when i open on different devices.

       

      Poor QC here from Adobe on sync. They screenshared and made me send a huge dump of files and logs to them last night. Lets see what happens. Adobe have cost me money here as a working photographer and I dont appreciate it. 

      M
      michaelm84780144Author
      Participating Frequently
      May 27, 2024

      oh and hilariously they told me i should have synced this all on the OLD version of lightroom before upgrading, which was a forced download upgrade without notification and i was like...are you guys having a laugh?

      Jasonhavenphoto
      Jasonhavenphoto
      Participating Frequently
      May 24, 2024

      Same issue here. I have 18 images (1 uploading, 17 downloading) that seem stuck. If I make an edit on another image, it syncs across devices just fine, but those 18 still seem stuck.

       

      In the past, if there was an issue like this, I could go to the specific image by going to Preferences > Lightroom Sync, and clicking on the images listed, and unsyncing/re-syncing. But as of 13.3 they got rid of the ability to see the images currently syncing.

        Jasonhavenphoto
        Jasonhavenphoto
        Participating Frequently
        May 27, 2024

        Well, after banging my head against a wall trying everything, I did what Adobe said not to do, and rebuilt the sync database - And it seems everything is fixed now?

         

        I cannot guarantee or recommend this for anyone else, it was my last ditch effort before starting my entire sync over in a fresh catalog. YMMV.

        GoldingD
        GoldingD
        Legend
        May 23, 2024

        perhaps see:

         

         

        suhas_mutmurdu
        Adobe Employee
        suhas_mutmurdu
        Adobe Employee
        May 23, 2024

        @michaelm84780144 Sorry to know about the issue you are facing, can you please share diagnostic report with us ?
        Preferencs > Lightroom Sync > hold alt/option > Genrate Diagnostic report. 
        Please share the zipped file 

        -S
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