Skip to main content
Participating Frequently
August 19, 2019
Question

Sync stuck at 77 photos, is deleting all online sync data only solution?

  • August 19, 2019
  • 2 replies
  • 240 views

I've tried using the "Reset Sync Data" hidden button but after resyncing almost 27000 files LR Classic is still stuck with 77. When I look on LR Web, the number of files there is exactly 77 larger than the number in my local database. I'm assuming that means some local deletes need to process to the cloud. Regardless I'm sitting here waiting for LR Classic to figure it out.

I'm assuming based on other threads I've read that I could "Delete All Synced Data" in Preferences but I worry I'm going to lose some mobile uploads if I do that. Is "Delete Lightroom Library" from LR Web the same as "Delete All Synced Data" from LR Classic?


Steve

This topic has been closed for replies.

2 replies

Participating Frequently
August 20, 2019

I've tried deleting all the images on LRCC that show up in the pending state with the LR Classic sync dialog. I also used LR Web to delete other images from the same group/time period that I thought might be a problem. I've then tried to rebuild the sync data in the hope that removing the "stuck" images could fix things.

Nope.

I now am stuck in syncing 310 images.

Once LR Classic and LR CC get into this state are the only options a) delete all synced data and resync from the local copies or b) give up and just migrate the whole catalog to LR CC. Either way I'm going to be waiting on a bunch of files (500 GB) to upload to the cloud AGAIN.

cmgap
Community Expert
Community Expert
August 19, 2019

Can you delete those 77 images and resync just  those? Try just one and see if that syncs up as expected.

Participating Frequently
August 19, 2019

I've tried that by looking at the sync list in preferences then following the links to LR web. Deleting the photo happens on the web but that just changes the number in LR Classic. Sync is still stuck though my number has decreased from 77 to 25 back to 32 and now sits at 44. I can't seem to find a reasonable and consistent explanation.

I'll try reviewing and deleting all the images in that list to see if removing them all will eventually break the log jam.

At some point I wonder if I'm just going to have to give up relying on LR Classic and a local HD image library and instead migrate everything to the cloud, though this experience makes me very cautious about trusting Adobe with my entire library.