Skip to main content
H
hrboyce
Participant
March 9, 2023
Question

Synch from deactivated device blocking synch on new device

  • March 9, 2023
  • 1 reply
  • 346 views

I recently moved from Windows to Mac and am now using the latest version of LrC on MacOS Ventura.  I synch select collections to the Adobe Cloud.  This past week synch got stuck at a certain point with 39 files in the queue, the status of one is download, which seems to be stuck, and 38 pending.  It would seem that the synch is waiting on updates from the Windows PC which has been deactivated. and no longer has a working copy of LrC installed.  Short of blowing away all the synched images in the cloud how can I remove the 39 stuck files which are blocking any synch activity on the new Mac

Lightroom Classic version: 12.2.1 [ 202303011008-5bfbce17 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 13
Version: 13.2.1 [22D68]

 

This topic has been closed for replies.

1 reply

Sean McCormack
Community Expert
Sean McCormackCommunity Expert
Community Expert
March 9, 2023

They should be visible in the Sync Issues folder on lightroom.adobe.com, with better information on what's the issue. Potentially you should be able to make changes that force sync on these (like a metadata change-flag or rating etc), or try to remove them. 

 

TBH the last time things got really stuck, I did have to delete and resync 75,000 images myself-basically comments stopped coming in from client shared collections.  

Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.
H
hrboyceAuthor
Participant
March 9, 2023

Thanks for the suggestion. Initially there was one photo in sync issues which was the one that showed downloading in the screenshot. It was waiting for the deactivated PC to finish updating.  I deleted that image, and deleted it from "deleted".  LrC still shows it downloading with 38 pending stuck behind it.  The Synch Issues folder at lightroom.adobe,com no longer shows

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices