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Answered

Syncing crashes

Forum|Forum|7 years ago
September 28, 2018
3 replies
2232 views

I recently deleted my sync cache because changes made on my Ipad weren't syncing with Lightroom Classic. I have done this many times before with no problem. But now Lightroom syncs the photos with the numbers going from 0-45,000 then it goes backwards counting down. That's when it crashes & I have to force quit. It also uses up to 45 gigs of memory. Which might be the problem if the memory is using system hard drive which is almost full. Any ideas on how to fix this? Thanks

This topic has been closed for replies.

Correct answer Akash Sharma

Hi Joshooa,

Sorry that Lightroom Classic CC is crashing while you're trying to sync images.

Could you please take a look at the suggestions mentioned in this discussion Lightroom Classic CC constantly crashing when try to sync | Photoshop Family Customer Community and let us know if that helps?

Thanks.

Akash

M

mikalgrav

Participant

i have the same exact issue, and when you mention it, i am now checking my RAM and i can see it slowly building up.. hoping this get fixed!

Rob.Wheatley

Inspiring

Just as a heads-up. I gave up trying to fix this. I still have the problem, so just don't sync anymore.

Adobe were totally useless. All their support did was got me to clear my cache multiple times and made me spend hours and hours waiting for re-syncs. I wasted days on this.

DdeGannes

Community Expert

At Rob, you have posted in a thread which is over 4 years old and has been marked as answered, it's therefore unlike to attract much attention. It is best to create a new thread. There have been many changes to LrC and you should provide specific detailed of your specific problem. See the attached screen capture for further information.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

Rob.Wheatley

Inspiring

I've been having a similar issue for 6 months, and it looks like Adobe have just given up trying to help me. For the first month, they tried hard to fix the problem, but then communications got sporadic, now they just ignore me.

When I run sync with LR Classic, it will run for a while, but soon all my memory is taken up and LM crashes. I've spent hours - actually days trying to get things working again, but I'm just banging my head against a brick wall.

Don't expect to get your issue fixed any time soon.

If it wasn't for the fact that adobe are holding my 30k pictures hostage, I would have cancelled my subscription months ago.

Akash SharmaCorrect answer

Legend

Hi Joshooa,

Sorry that Lightroom Classic CC is crashing while you're trying to sync images.

Could you please take a look at the suggestions mentioned in this discussion Lightroom Classic CC constantly crashing when try to sync | Photoshop Family Customer Community and let us know if that helps?

Thanks.

Akash

F

florianf81393450

Participant

I am having the same problem, but the given link now simply refers me to the general community.adobe.com site.

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