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Participant
June 10, 2018
Question

Tethering works with Desktop but not laptop

  • June 10, 2018
  • 4 replies
  • 736 views

Tethering in LR works on desktop, but not laptop. Both are Win10 64bit and at the same version (10.0.17134 Build 17134). Both are running LR CC Classic version 7.3.1). The laptop is a Dell Inspiron 2 Intel Core i7, 16GB Ram, NVIDIA GeForce 940MX. All drivers are all current including video.

I start a successful session 100% of the time on my desktop. However, with the laptop, about 99% of the time after starting a tethered session LR reports "no camera detected". I have tried the following things listed below without success. Occasionally, the camera tether is detected  (Canon 7D MKII or Canon 5D MKIII), but no camera settings (e.g. ISO, WB, etc.) are displayed. On the back of the camera screen, a computer icon shows and does not go away and the camera's controls unresponsive.

Things tried:

Changing order of starting LR and devices.

Rebooting laptop.

Restarting camera.

3 Different cables (all work on desktop)

Set Autoplay, for cameras "take no action".

Deleted agprefs file

Checked for conflicts in devices, as well as for multiple portable devices.

I am at a loss as to what to try next? With my desktop I attach the camera, turn it on, start LR, and initiate a Tether session and that is it...it works!I

Ron

    This topic has been closed for replies.

    4 replies

    rgimagesAuthor
    Participant
    July 17, 2018

    Thank you for all the great suggestions. I have elected to not tether, but simply connect to an external monitor. It ends up that I need to have a separate controller manage the camera’s firing. I will use all the feedback and come back to this in the near future.

    Legend
    July 11, 2018

    Have you tried Canon Utility to see if it works there?

    Rikk Flohr_Photography
    Community Manager
    July 11, 2018

    Some laptops have underpowered USB ports. Have you tried other USB ports?

    One additional option is to try to use a powered USB Hub between the camera and the laptop. It would be a good test to see if having a powered hub inline between the two improves your success rate.

    Rikk Flohr: Adobe Photography Org
    Akash Sharma
    Legend
    July 11, 2018

    Hi Ron,

    Sorry about the delay in our response and the problem you're facing with Lightroom Classic CC while tethering on your laptop.

    As mentioned in your detailed post, you've already tried most of the troubleshooting steps. However, I;d still suggest that you take a look at this documentation Fix tethered shooting in Lightroom and ensure that all the points are covered.

    Also, update Lightroom Classic CC to the latest version 7.4 and let us know if that helps.

    Thanks,

    Akash