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Participant
December 24, 2021
Answered

Transfer Lightroom 6 to New Windwos 11 Machine

  • December 24, 2021
  • 2 replies
  • 323 views

I just completed a new PC build and I need to get the old pc off of my serial number.  I tried everything I can think of. I uninstalled Lightroom on the old machine. I reinstalled it and it worked on that old machine. Then I signed out on that old machine and it excplicity tells me that I am now signed out on that machine. I still can't get Lightroom to authenticate on my new desktop. It's pointing me toward a page for illegally distributed serial numbers now. 

This topic has been closed for replies.
Correct answer dj_paige

Well, sorry, but we can't help you here in this forum. We are not Adobe, we are other Lightroom Classic users. If there is a problem with your account or problem with your serial number, you really need to talk to Adobe, not us.

2 replies

DdeGannes
Community Expert
Community Expert
December 24, 2021

The option provided by Johnrellis is you best option. Reach out to @CMass with a private message.

Users can no longer activate or deactivate online.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
dj_paige
Legend
December 24, 2021

Don't make us guess ... what is the page that it points you to?

 

Where did you purchase this Lightroom 6 license from?

Participant
December 24, 2021

This is the page that it finally sent me to. I never saw this before: https://www.adobe.com/genuine/landing-csadnr.html?sdid=599F8QN9 

 

I purchased from Amazon in 2015.  It's a valid license/serial number. I've used it for 6 years. 

dj_paige
dj_paigeCorrect answer
Legend
December 24, 2021

Well, sorry, but we can't help you here in this forum. We are not Adobe, we are other Lightroom Classic users. If there is a problem with your account or problem with your serial number, you really need to talk to Adobe, not us.