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ras527
Known Participant
Feb 11, 2025 10:28 PM UTC
Question

UI is covered by a gray

Every time I open LRC, and after one click on a photo I get a greyed out screen. I then need to to do an Ctrl+Alt+Delete to close the program. When I attempt to reopen the software, the same thing happens. I can no longer use LRC.

I am running Windows 11, on a Dell Desktop with 32GB of RAM 

This problem has persisted for months. I am now looking to replace this with other software.

9 replies

ras527Author
Known Participant
Feb 11, 2025 10:30 PM UTC

Every time I open LRC, and after one click on a photo I get a greyed out screen. I then need to to do an Ctrl+Alt+Delete to close the program. When I attempt to reopen the software, the same thing happens. I can no longer use LRC.

I am running Windows 11, on a Dell Desktop with 32GB of RAM 

This problem has persisted for months. I am now looking to replace this with other software.

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MassC
MassC
Legend
Feb 11, 2025 10:47 PM UTC

Hi @ras527, 

 

Thank you for sharing the details of you computer and a screenshot of the issue you're describing. It looks like your catalog is pretty massive with a total more than 770k images in your catalog. Are these files on your computer, external hard drive, or NAS. 

May I also ask you to share your system info? You can find this by going to Help > System Info copying and pasting into a text file and attaching it here.


^CM

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ras527Author
Known Participant
Feb 16, 2025 7:13 PM UTC

Thanks for the reply. Attached is a screen shot of the system info. To answer your question: These files are on external hard drives.

 

 


Can you assist me!

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