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Known Participant
February 11, 2025
Question

UI is covered by a gray

  • February 11, 2025
  • 1 reply
  • 872 views

Every time I open LRC, and after one click on a photo I get a greyed out screen. I then need to to do an Ctrl+Alt+Delete to close the program. When I attempt to reopen the software, the same thing happens. I can no longer use LRC.

I am running Windows 11, on a Dell Desktop with 32GB of RAM 

This problem has persisted for months. I am now looking to replace this with other software.

1 reply

ras527Author
Known Participant
February 11, 2025

Every time I open LRC, and after one click on a photo I get a greyed out screen. I then need to to do an Ctrl+Alt+Delete to close the program. When I attempt to reopen the software, the same thing happens. I can no longer use LRC.

I am running Windows 11, on a Dell Desktop with 32GB of RAM 

This problem has persisted for months. I am now looking to replace this with other software.

CMass
Community Manager
Community Manager
February 11, 2025

Hi @ras527

 

Thank you for sharing the details of you computer and a screenshot of the issue you're describing. It looks like your catalog is pretty massive with a total more than 770k images in your catalog. Are these files on your computer, external hard drive, or NAS. 

May I also ask you to share your system info? You can find this by going to Help > System Info copying and pasting into a text file and attaching it here.


^CM

Per Berntsen
Community Expert
Community Expert
February 16, 2025

Can you assist me!


We really need to see your system info from LrC. The Windows system info is not detailed enough.

If you can open LrC, do not click on any image, but go directly to Help > System info, click the Copy button, and paste in a reply here.