Skip to main content
V
Venkitesh22311907uiea
Participant
December 18, 2021
Question

Unable to activate my Lightroom 6 license during reinstall

  • December 18, 2021
  • 1 reply
  • 1035 views

Hi,

 

I bought my lightroon 6 fully licensed version in 2018 and used with my macbook pro. Recently I had to reinstall my OS and hence had to reinstall LR 6. I could install the software and when I try to sign in Serial Number Activation stage is unable to connect to license validation server stating "Please connect to internet..." when I am connected to internet. For some reason activation step is unable to connect to server seems.

 

I reached out to Adobe support and tried the following as suggested including checking the install through root user. but still face the same issue. 

 

https://helpx.adobe.com/download-install/kb/downloaded-older-app.html
https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html
https://support.apple.com/en-us/HT204012

 

Now Adobe support is telling me that they don't support LR 6.0 version. This is quite unprofessional from the part of Adobe as I am asking for help to validate my license so that I can complete my installation.  I am using Mac OSX High Sierra, which is a supported OS for LR 6.0. Appreciate any help.

 

Thanks

Venkitesh

This topic has been closed for replies.

1 reply

DdeGannes
Community Expert
DdeGannesCommunity Expert
Community Expert
December 18, 2021

Send a private message from this forum to @CMass who is an Adobe Staff who will assist in the process.

Click on the small envelope icon to the right of your user Avatar in the top right of the forum to access the messaging feature.

 

You should be able to get the latest installer for Lightroom 6, which is 6.14 at the link below. Scroll to the 5 th or 6th page.

https://prodesigntools.com

You will need to provide details of you Adobe ID and the serial number.

Try this link.

https://prodesigntools.com/adobe-lightroom-6-cc-direct-download-links.html

 

 

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
V
Venkitesh22311907uieaAuthor
Participant
December 19, 2021

Thanks @DdeGannes I downloaded the install you suggested and tried installing, but stuck at the same point where the installaer tries to validate the license. It asks me to connect to internet and retry when I am already connected and there is no speed issue. I sent a PM to @CMass , hope to get some response. Weired thing is Adobe custome support washing off their hands stating unsupported version when all help I need to is get the installer talk to their license server for validation !

dj_paige
dj_paige
Legend
December 19, 2021

I downloaded the install you suggested and tried installing, but stuck at the same point where the installaer tries to validate the license. It asks me to connect to internet and retry when I am already connected and there is no speed issue.

 

Make sure your firewall is not blocking this installer. Also, search this forum for "not connected to the internet".

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices