Unable to connect to Adobe Servers. Map module will not work.

Forum|Forum|3 years ago
August 28, 2022
2 replies
4403 views

I'm not sure exactly when it quit working but the latest upgrade would be a good bet because I've used the functionality recently. All it shows is a black and gray map of the world with white dots and the error box Unable to connect to Adobe servers. Map module will not work. I tried going back to library, closing and reopening. Didn't change.

Lightroom Classic version: 11.5 [ 202208080927-8a575c91 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 12
Version: 12.2.1 [21D62]
Application architecture: x64
Logical processor count: 4
Processor speed: 3.4GHz
SqLite Version: 3.36.0
Built-in memory: 32,768.0 MB
Real memory available to Lightroom: 32,768.0 MB
Real memory used by Lightroom: 2,542.8 MB (7.7%)
Virtual memory used by Lightroom: 39,064.4 MB
Memory cache size: 132.1MB
Internal Camera Raw version: 14.5 [ 1177 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 236MB / 16383MB (1%)
Camera Raw real memory: 245MB / 32768MB (0%)
Displays: 1) 5120x2880, 2) 6720x3780

Graphics Processor Info:
Metal: AMD Radeon Pro 570

macOS

This topic has been closed for replies.

D

Dennis Stovall

Participant

I don't see an actual answer to the question--only the reply by johnrellis on Aug 31: "Does it work now? There have been reports that waiting for hours or even days and the problem sometimes fixes itself (likely a server-side issue)." What is causing the problem and what is the solution?

Thanks for any help with this. Dennis Stovall (removed for privacy)

O

Ohio Gardener

Participant

I am experiencing this issue right now (it's been a problem for at least three days).

Thoughts? Solutions?

Lightroom Classic version: 13.1 [ 202312111226-41a494e8 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 13
Version: 13.6.3 [22G436]
Application architecture: x64
Logical processor count: 8
Processor speed: 4.2GHz
SqLite Version: 3.36.0
Built-in memory: 32,768.0 MB
Real memory available to Lightroom: 32,768.0 MB
Real memory used by Lightroom: 8,935.4 MB (27.2%)
Virtual memory used by Lightroom: 55,784.7 MB
Memory cache size: 2,299.0MB
Internal Camera Raw version: 16.1 [ 1728 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 415MB / 16383MB (2%)
Camera Raw real memory: 417MB / 32768MB (1%)
Standard Preview Size: 2048 pixels
Displays: 1) 5120x2880

Graphics Processor Info:
Metal: AMD Radeon Pro 580
Init State: GPU for Export supported by default
User Preference: Auto

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/paulkoloszar/Documents/Photog/Lightroom/Lightroom Catalog-2/Lightroom Catalogv12-v13.lrcat
Settings Folder: /Users/paulkoloszar/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Flickr
4) Nikon Tether Plugin

Config.lua flags: None

johnrellis

Legend

@Ohio Gardener, what precisely do you see when you go to the Map module? A grey background, any error messages?

johnrellis

Legend

Does it work now? There have been reports that waiting for hours or even days and the problem sometimes fixes itself (likely a server-side issue).

R

RLBostonAuthor

Known Participant

Yes, it's back. I just copied the GPS from other images with the same location when it wasn't working.

johnrellis

Legend

Thanks for the update. It's unfortunate that the Map module can be flaky sometimes.

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