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Participant
May 14, 2022
Question

Unable to download Lightroom

  • May 14, 2022
  • 2 replies
  • 484 views

Lightroom help required!
Hi All - I'm trying to download Lightroom onto my laptop but keep getting a message saying "not compatible". I then get another message that says "please update your operating system windows 10 (version 1909 or later).
I'm currently running version 21H2 which I assume is later, although the laptop shows "status: Downloading 99%" but this doesn't seem to change. I've tried restarting the laptop but it doesn't make any difference.
What am I missing? What am I doing wrong?
Any help gratefully received.

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2 replies

TheDigitalDog
Inspiring
May 14, 2022

What version? Anything in recent memory is downloaded but installed through Adobe Creative Cloud application. Are you using that? 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
Participant
May 14, 2022

Hi - Just signed up today to the CC package which should offer Photoshop, Lightroom and bridge. Bridge downloaded no problem. Photoshop downloaded no problem but Lightroom just says "not compatible"

TheDigitalDog
Inspiring
May 14, 2022
Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
dj_paige
Legend
May 14, 2022

Where are you trying to download from? Please give us the exact URL.

Participant
May 14, 2022

Hi - trying to download from the main adobe uk page after paying for monthly subscription for Photoshop Lightroom and bridge