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freemod
Participant
May 6, 2020
Question

Unable to import CR3 files in Lightroom

  • May 6, 2020
  • 4 replies
  • 13791 views

I have lightroom CC 10.1 w/camera raw 9.10.1.  I am unable to import any CR3 files. When I hit import and go to the folder the files are in, Lightroom doesn't see them...it just says "no photos to show".  Any solutions? 

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4 replies

DdeGannes
Community Expert
DdeGannesCommunity Expert
Community Expert
May 6, 2020

Link in the Lightroom Journal blog, the forum where Adobe was releasing information to the Lightroom and ACR regular updates and full info on what was included. The link below June 2015, is when Lightroom CC 2015.1 (subscription version) was released, Lightroom 6.1 (Licensed version) and Adobe Camera Raw 9.1 was also released then.

In that forum, it is possible to view the full history of Lightroom and Camera Raw development.

https://blogs.adobe.com/lightroomjournal/2015/06 

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
JP Hess
JP Hess
Inspiring
May 6, 2020

What operating system are you using? If you are subscribed and up-to-date then you should be using Lightroom Classic 9.2.1 unless you are using an extremely old operating system or you are creative desktop manager is out of date and not keeping you up-to-date.

F
freemodAuthor
Participant
May 6, 2020

I'm gonna download Lightroom Classic and see what happens. Apparently, I had a really old version. 

elie_dinur
elie_dinur
Participating Frequently
May 6, 2020

"Apparently, I had a really old version."

Indeed. The version of LR Classic you showed above was written three years ago, at which time the CR3 format did not exist.

    DdeGannes
    Community Expert
    DdeGannesCommunity Expert
    Community Expert
    May 6, 2020

    I agree with Johan, please go to the menu bar of your Lightroom application and click on the help button, then select on "System info" and take a screen capture of the top part of the pop-up, and post in the forum.

    This will give us info about Lightroom and your operating system. Also, let us know the exact camera model the CR3 files were produced by. This will help responders to offer a clear and focused response.

     

     

    Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
    JohanElzenga
    Community Expert
    JohanElzengaCommunity Expert
    Community Expert
    May 6, 2020

    "Lightroom CC 10.1" does not exist. There is Lightroom Classic, which is at version 9.2.1 right now, and there is Lightroom (desktop), which is at version 3.2.1 I believe. Camera Raw 9.10.1 is very old (the current version is 12.2.1), so any version of Lightroom that comes with the 9.10.1 version of the Camera Raw engine will indeed not support .CR3 files.

    -- Johan W. Elzenga
    F
    freemodAuthor
    Participant
    May 6, 2020

    Apologies, I'm guessing my eyes are playing tricks on me. Here's what it says...

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    May 6, 2020

    If this really the version that you are using? This version is very old and doesn't support any of the new CR3 - files. 

    Here you'll find infos which LR version do you need to support your camera.

    https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

     

     

     

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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