Unable to import iPhone 11 Pro images in Lightroom 5.7.1

Question

Hi there, I just upgraded to new iPhone 11 pro, and since the other day I was importing photos from my iPhone to Lightroom Version 5.7.1 When I clicked the import button (my iPhone is turned on ,connected to my Mac OS Catalina 10.15.6 usb) the source is not detected at all. 
I used to have the iPhone 6 and I have no problem at all to import photos to Lightroom, what could the problem be? Look forward to hearing from anyone who have similar problem, Many thanks,
 
{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator}

Ian Lyons · Answer

I suspect Akash is referring to Lightroom mobile support for raw files. Either way, you'll need to provide more details on the error message displayed.

BTW, if your iPhone 11 is configured to cature photos in the new Apple default HEIC format, then Lr 5.7.1 won't be read them (i.e. unspoorted format). However, it's realtively esy to reconfigure the phone to capture photos as JPREG, which Lr 5.7.1 does support. This link may help with were to find the setting to change (see section header

'Tell the iPhone to capture Jpegs instead of HEICs'

https://www.macworld.co.uk/how-to/iphone/share-jpeg-heic-3693232/

'Tell the iPhone to capture Jpegs instead of HEICs'

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