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R
roy34403217l60m
Participant
August 17, 2024
Question

Unable to update

  • August 17, 2024
  • 2 replies
  • 685 views

Hi everyone,

 

I am facing issues with updating my LRC/LR and PS. When I try to update I get an error message "Updates have been disabled for this machine. Please contact your administrator."

 

If I try to update in creative cloud it says everything is up to date. LRC installed is 13.1, but the latest one is 13.5

 

I searched but I only see drastic solutions to uninstall everything and then reinstall the latest version. This seems to be a bit of a hassle especially when you have to do this every single time an update is released.

 

Any words of wisom on the matter?

 

Thanks in advance

Roy

This topic has been closed for replies.

2 replies

GoldingD
GoldingD
Legend
August 18, 2024

1. Launch Finder and go to this location: \Library\Application Support\Adobe\AAMUpdaterinventory\1.0

 

Not a MAC owner any longer, so I cannot simply bring my MAC up and test. But are you looking at the correct Library Folder? If I remember correctly their is at least 2. One a System, the other a User folder.

 

see:

 

2. Otherwise

 

This Computer is it:

 

  • Your property?
  • The property of a School?
  • The Property of a Business?
  • The property of a Government Institution?

 

If it is your property, is it:

 

  • On your  own network at home
  • On the network at a School, Business or Government Institution

 

Point of the above is to determine if this computers security is controlled by an Information Technology Department. If so, contact them. If it is all your own, then contact Adobe. Perhaps the Adobe Techs can help.

 

 

 

    R
    roy34403217l60mAuthor
    Participant
    August 19, 2024

    It's fixed! I found this tip which showed the updater folder in system instead of user.

    Sometimes , it will be confusing that Mac has 2 Libraries.

     

    One is System Library and the other is User Library.  Check whether checking under System Library.

     

    User Library:

     

     

    1) Right click on Finder icon and  select "Go-To Folder" option.
      2) You will get a text box, type-in below command and then hit 'Return' key.( " Note: Do not miss ~ symbol " )

    ~/library

    It will open User Library folder.

    3)Then navigate to Application Support>Adobe

     

     

    System Library:

     

     

    1) Right click on Finder icon and  select "Go-To" F

    A
    Amanda28023427yjcg
    Participant
    October 22, 2024

    I was able to navigate to the user library, but nothing was in the folder. I troed ot follow the instructions on the system library but it looks incomplete. What do you type in the text box?

    GoldingD
    GoldingD
    Legend
    August 17, 2024

    Perhaps see:

     

     

    R
    roy34403217l60mAuthor
    Participant
    August 18, 2024

    Thanks

     

    Unfortunately the folder AAMUpdaterInventory does not exist on my mac.

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