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Unauthorized changes blocked Controlled access

New Here ,
Mar 31, 2018 Mar 31, 2018

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It's impossible to open lightroom(Ver 7.2) i because microsoft internet security write a error message, like "

"Unauthorized changes blocked Controlled access to files blocked the provision of changes by C:\... \adobe-licutil.ex… au dossier %\userprofile%\D… \Adobe<GC"

and

Unauthorized changes blocked Controlled access to files blocked the provision of changes by C:\Progra…\Lightroom.exe au dossier %\userprofile%...\ Lightroom

and other

Please help me

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Adobe Employee ,
Apr 02, 2018 Apr 02, 2018

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Hi Franckt,

We're sorry to hear about the error you're getting, could you please try the steps below and let us know how it goes?

Open Windows Defender Security Center
Click Virus & threat protection

Scroll down to the bottom then toggle off Controlled folder access


Regards,
Sahil

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Community Beginner ,
May 11, 2018 May 11, 2018

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For the past few months, when I install an update of LR Classic CC, the app downloads, taking several minutes, and then tries to install, but the install fails at the end.

The same occurred yesterday when I installed

At the bottom right on the screen there is a brief message about a failure to access a folder, but it goes away too fast to read.

I tried going to Virus and threat protections and turned off "real time protection."

That did not work.  I added separately turning off
"Controlled folder access."  This worked.

Each time an error like this occurs you have to start again from the beginning, including download, and it all takes several minutes.

Problems like this have been reported for several months now, and it is time for Adobe to fix it.

It should not just wait for each user to hit the same problem.  That is lazy programming.

It should be possible when this happens to stop at the point where it might happen, test to see if it will happen, give the user instructions about the required settings, access the necessary folder, then stop again and advise the user to restore the protections before continuing.  This would minimze the time when the protections are disabled.

Better still would be to have enough rapport with Microsoft to solve this without the user needing to do anything.

Currently on LR 7.3.1, Windows 10 1803.

Bryan Stone

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New Here ,
Nov 04, 2019 Nov 04, 2019

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It is really incompetent of Adobe as a company to tell users to make their computers less secure, instead of fixing your apps to work with OS updated features. CC Apps still doesn't play nicely with this feature, and it's been several years. What sort of programmers does Adobe employ?

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Community Beginner ,
Jun 23, 2021 Jun 23, 2021

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It's not the programmers, it's the management. What gets incentived gets done. What management directs their programmers to do is what they will do; what management gets rewarded for is what they will do. What the C-suite and the board want will eventually, or even very quickly, come to pass. That's where to fix blame, not on the worker bees.

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Community Beginner ,
Jun 23, 2021 Jun 23, 2021

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You don't have to be this drastic, and you shouldn't be this drastic. You can use the option under Virus & Threat Protection to allow access to the specific application that needs it rather than letting every application that wants it go through.

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