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Participant
May 18, 2018
Question

Unknown Error when trying to import another catalog May 2018

  • May 18, 2018
  • 11 replies
  • 8425 views

Hi all,

Posting this as a new discussion as I can't find the same issue elsewhere.

I have returned from a trip and want to merge the catalog on my travel laptop into the master catalog on my home PC.

At this point in time both devices are running Windows 10 (1803 Build 17134.48 upgraded last week) with LR Classic CC 7.3.1.

Both devices have catalogs on local C:\ drives and image files on data drives with plenty of free drive space (well over 100GB on each).

PC master catalog folder is ~2.5GB, Lightroom Catalog.lrcat is 167,580 KB.

Laptop catalog folder is ~1GB, Lightroom Catalog.lrcat 43,512KB.

After previous trips I have returned home and followed this procedure:

1. Copy all new (RAW/NEF) and developed images (JPG) from laptop to PC internal data disk (F:\ Drive)

2. Copy the laptop catalog to PC internal data disk (F:\ Drive)

3. Open LR on PC (with local catalog on C:\ Drive), select 'Import from another catalog...'

4. Select the required catalog on data disk (connect to drive directly, NOT via mapped drive)

5. Select 'Catalog Contents' - All Folders, 'New Photos - Add new photos to catalog without moving

6. Import new catalog into master PC and relink folders to new locations

7. Test all OK

This time I have followed the same procedure, but instead of importing the laptop catalog I get "Lightroom could not import this catalog due to an unknown error" after step 5.

I have retried with various ideas, but all result in the same error message.

Catalogs have been optimised, created a fresh laptop catalog, have replaced the master catalog from a copy, tried partial import rather than all folders, tried copy of laptop catalog on PC local C:\ Drive, all with the same result.

If I open the laptop catalog on it's own on the PC it works fine, links to the correct data location, shows all develop settings etc.

Even used PC  to open a local C:\ copy of laptop catalog, created a local backup, then reopened LR to try import from new backup - same error.

I have even re-installed LR on my PC, but it still won't import to the PC master catalog.

Also I tried to import my PC master catalog into the laptop catalog on the laptop - guess what? Same error.

Whatever way I can think of to merge these 2 catalogs the same error appears.

What now? I really don't want a situation where every future trip has to have it's own catalog.

Any other ideas? Is there another way to merge catalogs?

This has taken hours/days this week with no progress - getting very frustrated and don't have another support route to Adobe on my package.

Hope somebody can shed some light on this.

This topic has been closed for replies.

11 replies

Iain NAuthor
Participant
May 18, 2018

Hi,

I would still like to understand the problem and how/why it happened, or how to solve it in future, but....

After a break for lunch I had another idea, which has worked, although it is not a realistic solution for the process, but may be a work around if pushed.

I decided, that with nothing to lose, I would try and rebuild a catalog from scratch on my PC as below:

1. Close LR and save a copy of master catalog (copy/paste)

2. Place a new blank catalog file in the catalog folder

3. Open LR using this blank catalog

4. Import as normal my master catalog copy

5. Test - all OK

6. Import as normal my laptop catalog - FAIL with original error

7. Close and reopen LR

8. Import as normal my laptop catalog

9. Test - all OK

10. Back up working catalog

11. Relief.....

I've no idea if next time I'll have the same kind of issues, or why I did at all, but for now I can get on with some editing.

It's cost me 3 days this week all in all, so please take note Adobe..... now, back to work.

Iain NAuthor
Participant
May 22, 2018

Update

I have been away for a couple of days and travelling by train.

Took the opportunity to do some LR editing, so configured my laptop with a totally new and clear catalog.

Just home and tried to import my laptop catalog to my PC - here we go again with the unknown error.

Adobe, Adobe, Adobe, this is ridiculous - paying you a subscription, getting no support and more frustrated every day.

This is not acceptable - please help sort out this issue!!!!!

Ian Lyons
Community Expert
Community Expert
May 22, 2018

Are either of the catalogs stored on a network drive or NAS?

Edit: should also have asked if trying ton undertake the import over a network connection?