Participant

Question

Unspecified slowness complaint

Forum|Forum|1 year ago
May 11, 2024
3 replies
1281 views

I tried to send an e-mail to Adobe, but they do not make it easy. I'm still searching for the support e-mail address -- so I will make this comment public. Adobe, it doesn't seem to matter how fast your computer hardware is, Lightroom Classic is still painfully slow and a poorly optimized piece of software. I absolutely hate using it. Adobe, somoene else is going to step in and make something better. This software is horrible. You've had years to make this run better, but it keeps getting worse! Please don't tell me to optimize my catalog, because that's not it! It's you!

Windows

This topic has been closed for replies.

dj_paige

Legend

What specific actions in Lightroom CLassic are slow? Please show us the information in Help->System Info, down to the GPU Information.

J

joec67498967Author

Participant

I'm running Core i7-12700H, plus an Nvidia RTX 3070TI, 64GB of ram, plenty of hard drive space, two 4k displays running at the same time. I did update my video card drivers and saw a slight improvement, however it still seems like it should be faster. When starting the program it runs OK for about 10 minutes, but if you let it sit, and then come back to the software, or use it for an extended period of time it starts to slow down. Processor is not running hot. This was an overall general complaint about the software, and I'm not expecting an immediate solution, I just wish they would engineer this to run smoother, as my hardware is clearly good enough.

dj_paige

Legend

You have not provided the information I asked for.

K

kimaldis

Inspiring

Not everybody has this problem, although it does happen, so I'd guess there's something about your setup that's causing it.

If it's that bad, though, and you can't resolve it, there are good alternatives to Lightroom.

AxelMatt

Community Expert

There's no mail address for Adobe's support. You can contact the support via chat.

Please click the link below to contact Adobe staff to help. Be sure to remain signed in with your Adobe ID before accessing the link below. You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

If you like you can also use Twitter: @AdobeCare https://twitter.com/AdobeCare

More informations about performance optimization of LR you'll find here:

Optimize Lightroom performance (adobe.com)

How to Make Lightroom Faster | 13 Tips for 2024 (shotkit.com)

How to Optimize Lightroom Classic for the Best Performance | PetaPixel

Performance (lightroomqueen.com)

Unfortunately you don't wrote anything about your system and detailed infos asbout your issue.

Please provide also a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

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