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wj98429907
Participating Frequently
July 26, 2017
Answered

Update does not support Nikon D7500?

  • July 26, 2017
  • 2 replies
  • 2107 views

I use a Nikon D7500. I understand that the new update  2015.12 supports mij new camera. But it does not. My App tells me that is is updated, so I can not renew it. When importing my Photo's Iget the failure: at all photo's : Preview is not available for this file (NEF). I also downloaded the update from the site of Adobe, but when I click : Install, nothing happens. What can be the matter? Wim Jansen

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    This topic has been closed for replies.
    Correct answer JP Hess

    wj98429907  wrote

    HI Akash,

    1)Version 6.3 (9600)

    2) No. I transferred the foto's from the SD card. But I opened them with Nikon software (Capture NX-D)

    6.3 is NOT the latest version. It might look like it's a higher number based on numeric logic (6.3 would be greater than 6.12), however in this case the number 12 is greater than the number three. Go through the update process and make sure you are updated to Lightroom 6.12.

    2 replies

    W
    wj98429907Author
    Participating Frequently
    July 26, 2017

    HI Akash,

    1)Version 6.3 (9600)

    2) No. I transferred the foto's from the SD card. But I opened them with Nikon software (Capture NX-D)

    JP Hess
    JP HessCorrect answer
    Inspiring
    July 26, 2017

    wj98429907  wrote

    HI Akash,

    1)Version 6.3 (9600)

    2) No. I transferred the foto's from the SD card. But I opened them with Nikon software (Capture NX-D)

    6.3 is NOT the latest version. It might look like it's a higher number based on numeric logic (6.3 would be greater than 6.12), however in this case the number 12 is greater than the number three. Go through the update process and make sure you are updated to Lightroom 6.12.

    W
    wj98429907Author
    Participating Frequently
    July 28, 2017

    Hello Jim,

    Thanks voor your reaction.

    But I cannot use the botton “Update” because it does not work.

    It looks like an non-active option.

    Please take a look.

    Wim.

    Van: JimHess

    Verzonden: donderdag 27 juli 2017 01:56

    Aan: wj98429907 <jansenwel@gmail.com>

    Onderwerp: You have been mentioned by JimHess in Re: Update does not support Nikon D7500? in Adobe Community

    You have been mentioned

    by JimHess <https://forums.adobe.com/people/JimHess?et=notification.mention> in Re: Update does not support Nikon D7500? in Adobe Community - View JimHess's reference to you <https://forums.adobe.com/message/9727471?et=notification.mention#9727471>

    Akash Sharma
    Akash Sharma
    Legend
    July 26, 2017

    Hi Wim,

    Please check that Lightroom is updated to the latest version 6.12. Open Lightroom Help>>System info and check the version of Lightroom.

    Also, did you used any of the Nikon software's to transfer images to your computer?

    Thanks,

    Akash

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