Skip to main content
mrmister1
mrmister1
Inspiring
November 7, 2016
Answered

Update failed. Updates have been supressed by the administrator ? How may I solve this?

  • November 7, 2016
  • 2 replies
  • 10576 views

Hello,

When I am trying to update Lightroom I run the AdobePatchInstaller.exe and what I get is exactly this window.

adobe-update-failed.png

This is happening now, in the past, I remember I used the AdobePatchInstaller.exe and I didn't have problems.

How may I get rid of this Window?

Seems to be more people is having this problem...

I found this blog explaining this...

Adobe: Please contact your Administrator if you wish to apply updates on your machine. Updates have been suppressed by t…

It says...

Well, it turns out that there is a way to forcefully disable updates for Adobe products (CS5 and CS6 products anyway), and somehow it was enabled on my machine.  The details are here.  To fix it, just delete or rename the AdobeUpdaterAdminPrefs.dat file.

I am a bit confused...

How may I solve this?

Deleting that file?

Where is it on Windows 8.1 64 bits?

I think I don't have the suggested folder...

C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0\AdobeUpdaterAdminPrefs.dat

?????

Where is AdobeUpdaterAdminPrefs.dat ?

Cheers

This topic has been closed for replies.
Correct answer mrmister1

Hi Mohit, I've solved the problem.

To fix the problem you need:

1. Uninstall Lightroom

2. DELETE DE FILE

AdobeUpdaterAdminPrefs.dat

Normally, the locations for this file are:

WINDOWS 64 BITS

-------------------------

- Go to:

C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0\

WINDOWS 32 BITS

-------------------------

- Go to:

C:\Program files\common files\adobe\AAMUpdaterInventory\1.0\

Alternatively you can try to search this file in your computer hard disk. When found, please, delete it.

3. RESTART THE PC.

4. Install Lightroom

5. When the installation finish, please, apply the update.

6. Now the update process should work.

By the way, I don't know why Adobe make things so complicated. Allegedly creative software is for creative people, dealing with folders and strange files is a royal pain seriously...

Hopefully I solved it.

Cheers

2 replies

andrewt93183830
andrewt93183830
Participant
April 20, 2017

I have the same trouble on MacBook Pro running MAcOs Sierra 10.12.4.

Bought box Lightroom 6.0 I can not upgrade! Need help!

    S
    SDSFASDFASDFSD
    Participant
    September 2, 2017

    Just wanted to say thanks. This lead me to a working solution. I updated an xml element in that file from 1 to 0. Like so:

    <Suppressed>0</Suppressed>

    Resaved and tried the upgrade again. It worked perfectly. This upgrade has allowed me to use Sony ARW files in Lightroom.

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    November 7, 2016

    Hi mrmister

    Please refer the below discussion and check if that helps.

    adobe application manager fails to update

    Regards,

    Mohit

    mrmister1
    mrmister1AuthorCorrect answer
    Inspiring
    November 7, 2016

    Hi Mohit, I've solved the problem.

    To fix the problem you need:

    1. Uninstall Lightroom

    2. DELETE DE FILE

    AdobeUpdaterAdminPrefs.dat

    Normally, the locations for this file are:

    WINDOWS 64 BITS

    -------------------------

    - Go to:

    C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0\

    WINDOWS 32 BITS

    -------------------------

    - Go to:

    C:\Program files\common files\adobe\AAMUpdaterInventory\1.0\

    Alternatively you can try to search this file in your computer hard disk. When found, please, delete it.

    3. RESTART THE PC.

    4. Install Lightroom

    5. When the installation finish, please, apply the update.

    6. Now the update process should work.

    By the way, I don't know why Adobe make things so complicated. Allegedly creative software is for creative people, dealing with folders and strange files is a royal pain seriously...

    Hopefully I solved it.

    Cheers

      D
      DirkD007
      Inspiring
      August 17, 2018

      Glad I found this. I had a similar problem trying to install an update for Adobe RoboHelp 2017 with the Adobe Application Manager. Uninstalling RoboHelp, deleting the AdobeUpdaterAdminPrefs.dat file, rebooting and reinstalling RH worked. After the reinstall, I could install the patch without any problem.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices