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Graham22938400khn3
Participating Frequently
October 12, 2025
Question

V6.0 Crashes on Opening

  • October 12, 2025
  • 2 replies
  • 677 views

I use Lightroom V6.0 and have done for a few years and never had a problem, I use Windows 11 up to date. I updated Adobe Creative cloud this morning and now Lightroom tries to open and crashes immediately.  I have over a 1000 photos I need to edit quickly, any help appreciated.  I'm not particularly technically minded either.  Thanks

 

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules. You cannot file a bug report for an old and unsupported version.]

2 replies

Per Berntsen
Community Expert
Per BerntsenCommunity Expert
Community Expert
October 12, 2025
quote

I updated Adobe Creative cloud this morning and now Lightroom tries to open and crashes immediately.


By @Graham22938400khn3

 

Do you mean the Creative Cloud Desktop app? It is only needed if you have a subscription.

Are you getting any error messages?

dj_paige
dj_paige
Legend
October 12, 2025

I updated Adobe Creative cloud this morning and now Lightroom tries to open and crashes immediately.

 

You shouldn't have to update the Creative Cloud at all, since Lr 6 is not part of the Creative Cloud. Unless you have other Adobe software that does use the Creative Cloud, I would uninstall the Creative Cloud, and then re-install Lr 6 using the "offline activation"method here.

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    October 14, 2025

    Hi, 

     

    Sory I have been at work for 13 hours today, I haven't got round to doing anything yet, I tried as only had 5 mins to have a quick go. Adobe creative cloud won't let me uninstall it, so I switched off the connection to the internet and launched LR6.0 and it started OK. I edited a couple of photos and exported them fine. Re-connected to the internet and LR immediately crashed and shut down so I'm completely lost with what's causing the issue.

    Regards  Graham


    As @dj_paige wrote you should deinstall Lightroom 6 and the Creative Cloud Client. Then use the Adobe Cleaner Tool to clean your computer from remainig cc files and restart your PC after the tool has been finished.

     Download the latest version of lightroom 6 by using the link I posted in my formaer post and do the installation and offline activation as @dj_paige mentioned.

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    October 12, 2025

    Do you mean the perpetual license of Lightroom 6 or do you use Lightroom 6 from a subscription?

    Please post the detailed error message word-by-word.

     

    If you're using the perpetual license try the folloeing steps:

    Try resetting the preferences of Lightroom Classic:  How to reset Lightroom Classic preferences (adobe.com)

    It's recommended to backup your preferences before you reset the preferences to the default settings: 

    https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

     

    Another possible reason for crashing can be a faulty catalog. 

    Hold the Ctrl-Key while starting LrC. This opens a catalog selection dialog.  

     

     

    First select the appropriate recent catalog and let it check it – note the checkmark "Test integrity of this catalog" to check its integrity. If that doesn't help, try to create a new one and see if this catalog works. If yes, you could then try to import your current catalog into the new one.

     

     

     

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
      G
      Graham22938400khn3Author
      Participating Frequently
      October 12, 2025

      To be honest I'm a bit lost with it.  I bought Lightroom download from Amazon UK some years ago and never had any problems,I bought it outright at the start as it was soon going to Subscription.

      G
      Graham22938400khn3Author
      Participating Frequently
      October 12, 2025

      It's a perpetual licence and I've uninstalled Lightroom 6 and uninstalled it and installed it again and still the same result, not opening still. Done all of the above that you've said and still the same.

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