Video Problem Detected - video card or driver is not supported

Forum|Forum|3 years ago
December 19, 2022
1 reply
937 views

New computer - Lenovo M90a Pro Gen 3 All in one. Graphics, NVIDIA GeForce MX550 2GB GDDR6. System came with Windows 11, Running Windows 10. Running V12.1 LrC.

Message appeared when I tried to create slideshow in LrC.

Turned Graphic Proc off in preferences, still get message.

Was able to create slideshow with NCH software.

Tried opening Ps, got message Graphics Processor is not compatible, which is very confusing to me.

Cannot quite figure out what to do next?

Thank you

Lightroom_video_error.docx

Photoshop_error_message.docx

DxDiag.txt

Windows

This topic has been closed for replies.

Correct answer Ian Lyons

I suggest you raise your Photoshop related questions on the Photoshop forum.

AxelMatt

Community Expert

As far as I see your you're using the Microsoft device driver for your graphic card.

Please install the latest driver form the Nvidia site or start the Lenovo System Update program to update all device driver on you computer.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI