'Waiting for Settings' LRC not syncing with LR

[OutdoorsDMo]

When working in lightroom classic it is not syncing properly with the cloud version of lightroom.

When opening the files from the LRC calalogues on LR I get the message "waiting for settings" I have attached a screenshot. It seems it is an issue with loads of people reporting this issue but I have not seen any fixes.

Please help if you have found a solution.

Thanks 

[Jim Wilde]

What often worked for me would be to make a tiny insignificant edit change to the image in LrC (I'd simply add +1 to the Texture slider value), wait for that change to sync, then usually that cleared the Waiting for Settings message in Lightroom.

[OutdoorsDMo]

Hi that is great, I will try this evening when I'm home.

[OutdoorsDMo]

Thank you

[OutdoorsDMo]

Hi thank you for the recommendation but it didn't work

[Jim Wilde]

Sorry to hear that. Not sure what to suggest in that case, we may need some input from an Adobe rep.

[OutdoorsDMo]

Do they read these posts?

[Rikk Flohr: Photography]

If you go to https://lightroom.adobe.com and view the file you've synced from Lightroom Classic to the cloud, does it appear in Sync Issues?  Do you get a black thumbnail outline with instructions? 

[OutdoorsDMo]

Hi Rikk, the image is there with the attached message.

[Rikk Flohr: Photography]

That looks like an image of a phone/tablet device and not the image I need to see.

This is what I am looking for. 

[OutdoorsDMo]

Thank you but the issue isn't with LR on the PC. It is not syncing with LR Mobile app. I don't use LR on the desktop only LRC.

[Rikk Flohr: Photography]

Lightroom Classic is syncing to the cloud. Then the cloud is syncing to your mobile device. Currently we don't know if LrC is syncing successfully to the cloud. We need to determine that in order to investigate if the problem is with  LrC, the Cloud, or LrM. The screen I am requesting will help diagnose that.  Can you provide a screen capture of your screen at https://lightroom.adobe.com?

If you go to https://lightroom.adobe.com do you see the Sync Issues collection I've shown in my example? 

Without this information it will be difficult to proceed. 

[OutdoorsDMo]

Thank you I have tested it and please see the 2 screenshots attached.  The webpage isnt loading - this has happened previously. Adobe1 is the website lightroom.adobe.com and the pictures arent loading and Adobe2 is LR on the desktop.

[OutdoorsDMo]

The webpage finally loaded and the image is showing correctly (adobe3).  See attached.

In LR for some reason the image is showing unedited but the thumbnail at the bottom is showing the edited image. (see adobe4) I hope this is clear, thank you

[Jim Wilde]

In the "adobe4" screenshot, what mode is the right-hand panel? If it's not in Edit mode, could you switch to that to see if you get the same "Waiting for Settings" there?

[OutdoorsDMo]

Thank you Jim, I get that message. Please see attached

[Jim Wilde]

Thanks. Hopefully that'll help Adobe pin down the issue.

[OutdoorsDMo]

Thank you it took over 9 hours and 6 support technicians to get it to sync in the first place but then as soon as the last call ended as resolved I realised this issue. Thanks and hopefully they will have a solution 🤞

[OutdoorsDMo]

Good morning, do you have any idea on the solution? Thank you