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peteryeung
Participant
January 23, 2017
Answered

What is Creative Cloud user name and passsword? Is it the same as my Adobe ID?

  • January 23, 2017
  • 2 replies
  • 2889 views

i have purchased the standalone version of LR6 and installed one in window 10 pc and one on Mac boook pro.   The updates are ok for both machines last several times.

No issue on update on pc.

Issue is the mac this time to update to 6.8., it  asked for:

"creative cloud wants to make changes - then user name and password "

i put in my adobe ID password and won't work .

how come ？

Any help appreciated

peter

    This topic has been closed for replies.
    Correct answer Jao vdL

    "creative cloud wants to make changes - then user name and password "

    This should be your login username and password for your computer not your adobe account. The updater needs an account with administrative rights on your computer to install the update.

    2 replies

    P
    peteryeungAuthor
    Participant
    January 24, 2017

    Yes.  it works.   How come I have not thought of that.....

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    January 24, 2017

    Perhaps you have not installed much software on your Mac.

    All Mac apps (not just Adobe software) give you that dialogue box when you install software.

    J
    Community Expert
    Jao vdLCommunity ExpertCorrect answer
    Community Expert
    January 23, 2017

    "creative cloud wants to make changes - then user name and password "

    This should be your login username and password for your computer not your adobe account. The updater needs an account with administrative rights on your computer to install the update.

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