When exporting JPGs LR freezes when changing image size

Community Beginner ,
Jul 13, 2022 Jul 13, 2022

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I have up-to-date LR Classic running on a 2021 MBP 16" M1 Max with 32GB RAM.

 

Every time I export a JPG through the export dialogue and try to change the image size (specifically, the height dimension), LR freezes and must be force closed. I called support and they spent altogether around 2 hours with control of my computer trying to fix the problem. Eventually, after changing permissions, it started allowing me to change image sizes again. But 2 days later, the problem has returned. It seriously affects my workflow having the app crash every time I try to export and having to resort to resizing in Photoshop. I've reinstalled many times, made sure I'm not running in Rosetta, cleared the cache, reset preferences, changed from  Use Graphics Processor Auto to Off. Nothing helps. 

 

Screen Shot 2022-07-13 at 12.12.14 PM.png

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LEGEND ,
Jul 13, 2022 Jul 13, 2022

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Is the photo crop, prior to the export at the same ratio as the desired size? The filmstrip preview makes me think not.

 

 2500  x 6000, or 25x60, or 5x12?

 

May be a bug, but many have issues exporting when specifying both Width and Height, as opposed to Longest Edge.  Cropping to desired ratio might help.

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Community Beginner ,
Jul 13, 2022 Jul 13, 2022

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No, they don't need to be. Typically I will set the export to 2,000px x 2,000px or something and it will resize so the long edge is that dimension. I will try doing longest edge instead. 

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Community Beginner ,
Jul 14, 2022 Jul 14, 2022

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Changing the long edge only also crashes LRC. 

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LEGEND ,
Jul 13, 2022 Jul 13, 2022

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P.S. Do you happen to have On1 perhaps? The Resize module works great for this.

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Adobe Community Professional ,
Jul 14, 2022 Jul 14, 2022

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From the screen shot it appears you have selected a batch of images that include landscape and portrait with both width and height selected. That will not happen and that is why the app failed to complete the function. Try using a set long side.

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.8,; LrC 11.4.1, Lr 5.4.1, Ps 23.3.2-ACR 14.4,; Camera OM-D E-M1.

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Community Beginner ,
Jul 14, 2022 Jul 14, 2022

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I've been using LR for a very long time and I have always exported with both length and width. This is definitely not the problem. I've tried using long side only and it also crashes LR. 

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LEGEND ,
Jul 14, 2022 Jul 14, 2022

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What if you make no changes to size?

Something is very very wrong.

 

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Community Beginner ,
Jul 14, 2022 Jul 14, 2022

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It exports if I make no changes. 

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